Adam Wiley Email and Phone Number

• Make corporate account calls for grocery accounts in Chicagoland and Central Illinois• Responsible for planning and implementing all promotions with respective buyers• Consistently grow dollar and unit share growth targets • Work with field team to ensure promotional execution and revenue growth• Create forecasts and budgets for each account based on corporate/customer directives• Negotiate margins to ensure profit maximization• Provide exceptional customer service to both business partners and internal team members• Gain authorization and incremental space for innovation items• Utilize internal and external reporting to craft unique selling stories

Responsible for $4M in annual salesGrew business an average of 9% over prior yearsLead, coach and manage a team of 8 Independent Business Operators (IBO) Develop and maximize sales in existing accountsCommunicate and execute marketing initiatives and promotional activity Discover and solicit new business (gas stations, independent convenience stores, etc.)Serve as liaison between corporate office, district office, retail accounts, and IBOsBuild relationships with store level management and other key decision makers

Managed an effective on-boarding process for new employees in the fieldEnsured compliance with all State, Federal, and local regulationsPromoted and championing the “Year of Customer Service” and its corresponding recognition programFacilitated DDI training courses for plant, office, and sales personnelTraveled the country training managers on contractual obligations within distributor agreementsRemained the primary HR point person for over 1,000 field employeesEngaged in problem solving, mediation, and conflict resolution for employee relations issuesLed all recruiting efforts for sales organization both exempt and non-exempt

Developed internal customer service recognition programCreated district sales manager training program for all experience levelsTrained employees in the field on various HR related topicsEstablished positive employee relations between corporate and satellite locationsWorked with executive team to develop and implement an employee suggestion programCoached managers on employee performance managementDeveloped strategic HR initiatives to facilitate communication with sales personnel

Led MBA new student orientationsEvaluated/processed confidential transcripts and documentsStatistical analysis of research (quantitative and qualitative)Created/updated College of Business databasesEnrollment ForecastingTechnical Supervision of distant education coursesPerformed relevant cost analysis of MBA program Served as MBA contact for students and faculty

Facilitated new employee equipment trainingEnsured course maintenance and upkeepProvided marketing consultation (in conjunction with MBA 596)Live customer interaction: specializing in customer satisfaction and product knowledge