- Participated in all phases of the software implementation lifecycle including discovery, configuration, testing, go-live, training and post go-live support across multiple simultaneous projects- Coordinated and hosted weekly client project meetings and provided status updates on deliverables- Coordinated and hosted internal project meetings and provided status updates on deliverables- Created and maintained a project plan for every project- Maintained an up-to-date client issues log for projects- Set and managed client expectations throughout the project lifecycle- Documented and shared solutions and best practices on Project Management internally across the Client Implementations team and other relevant Avanti stakeholders

- Led remote, customer-facing SaaS projects, including implementation, requirements gathering, process mapping, and trade-off consultation- Directly led over 1000 customized client presentations and consultations (15-20 per week)- Coordinated joint sessions between business and technical teams to meet implementation requirements- Consulted with Salesforce administrators for Salesforce integrations with SurveyMonkey Apply- Developed inclusive grant process for CARES act related funding programs, helping one major US metropolis extend Covid Relief grants to hundreds of small businesses- Consulted with SurveyMonkey product team on future product updates based on client feedback

- Consistently exceeded Quarterly and Annual sales objectives- Presented customized demos to hundreds of prospects and customers (10-15 per week)- Developed and executed sales campaigns based on customer data and competitive intelligence, to prioritize leads for Micrometric’s SaaS products- As part of sales process, defined client’s goals and success metrics, then handled implementation process including training and ISP coordination

- Help customers achieve money saving goals- Troubleshoot cost saving roadblocks experienced by customers- Solicit the sale of balance transfers on behalf on MBNA- Consistently exceed all job related goals and expectations in sales and customer service quality and efficiency

- Established business to finance schooling and provide work for students in the local community- Supervised and coordinated all activities regarding residential painting projects, often times two or more concurrently- Performed administrative duties associated with work orders and staff scheduling to ensure timely completion- Ensured proper communication with all project stakeholders to ensure fulfillment of project objectives.

- Created teaching module for specific behavioural and social learning.- Maintained strong relationship with children’s families to provide thorough and pertinent feedback- Volunteered in the gym and swim program for special needs children and youth ages 3 to 21 years.- Mentored and provided constant supervision of children.

- Pitched article ideas to journal editors- Worked and contributed to collaborative environment to develop new and creative ideas for journal articles- Researched and investigated stories in the areas of technology, finance and sports.- Drafted concise and accurate articles according to the newspaper's specifications and to strict deadlines.

- Quickly established relationships with internal and external stakeholders to pass crisis solving motions- Analyzed and research geopolitical information for the purpose of making determinations on environmental reforms.- Negotiated trade agreements and proposals on issues such as protectionism, the environment, and freedom of information.- Provided ideas and feedback on proposals relating to conference issues.

- Worked directly with children of all ages in the local community- Taught swimming lessons to children aged 3 to 12 as well as adult- Developed lesson plans tailored to each individual student based on their goals and needs- Maintained continuous communication with parents regarding their child’s progress- Performed rescues in the event of drowning or swimming incidents- Fully certified in standard first aid and CPR-C