My journey from auditor to Senior Program Manager underscores my dedication to promoting responsible business practices and contributing to a more sustainable supply chain ecosystem. I remain committed to driving positive change and fostering strong client relationships.Responsibilities:1. PUMA Program Management:– Contact Window for PUMA: Acted as the primary liaison with PUMA, a key client. This involved maintaining open communication channels, addressing inquiries, and facilitating smooth interactions.– Audit Report Review: Thoroughly reviewed PUMA’s audit reports, ensuring accuracy, compliance, and alignment with industry standards.– Complaint Handling: Addressed any concerns or complaints raised by PUMA promptly, demonstrating our commitment to transparency and accountability.– Report Transformation: Converted ILO Better Work Reports and SLCP Reports into customized internal reports specifically for PUMA.– Social Data Analysis: Collected and analyzed PUMA Suppliers’ social data, identifying trends and areas for improvement.– Standard Operating Procedures (SOPs): Developed and refined SOPs to streamline internal processes related to PUMA projects.2. Audit and Quality:– Performed both on-site and virtual social compliance audits.– Collaborated with other auditors to ensure consistency and accuracy in reporting.– Assisted in training new colleagues, and sharing best practices and insights gained from audits.Achievements:– Promotions: Successfully advanced through the ranks, earning four promotions during my tenure – from an initial role as an auditor to my current position as Senior Program Manager.– Client Satisfaction: Received positive feedback from PUMA for our comprehensive approach to CSR and commitment to excellence.

My experience at Bureau Veritas equipped me with a deep understanding of compliance processes, audit methodologies, and the critical role of social responsibility in today’s business landscape. I continue to apply these insights in my current endeavors.1. Professional Development:Underwent two months of comprehensive training, both in-office and on-site, to evolve into a proficient social compliance professional.Acquired essential skills necessary for the role of an auditor.2. Audit Contributions:Conducted approximately 230 man-days of social compliance audits for renowned brands, including Wal-Mart, Disney, SMETA (SEDEX), ICS, McDonald’s, JCPenney, PetSmart, etc.

As an internal Social Compliance Auditor, I embarked on my professional journey with a trade company. Here are the key responsibilities I handled:1. Audit Preparation:Collaborated closely with the three factories to meticulously prepare for audits requested by renowned brands such as H&M, and Forever 21, and organizations like the Higg Index, BSCI, and GRS.Ensured that all documentation, processes, and practices aligned with the stringent requirements set by these entities.2. Factory Liaison:Acted as a bridge between the factories and external auditors.Facilitated communication, addressed queries, and provided relevant information during the audit process.3. Compliance Monitoring:Regularly monitored factory operations to ensure adherence to ethical, environmental, and social compliance standards.Collaborated with internal teams to implement corrective actions when deviations were identified.4. Data Management:Maintained accurate records related to audits, compliance reports, and corrective actions.Compiled data for reporting purposes and supported continuous improvement initiatives.

The job focused on E-mail Direct Marketing (EDM).1. Idea Generation: Brainstormed creative ideas for email content, ensuring alignment with marketing goals and target audience preferences.2. Design Support: Assisted the designer in creating visually appealing email templates. I provided input on layout, graphics, and overall aesthetics to enhance user engagement.3. Technical Implementation: Worked closely with the IT team to transform the designed email templates into functional webmail formats. This involved ensuring compatibility across various email clients and devices.4. Deployment and Analysis:Deployment: Sent out email campaigns to our subscriber base, adhering to best practices for timing and segmentation.Data Analysis: After each campaign, I analyzed performance metrics such as open rates, click-through rates, and conversion rates. Based on these insights, I made data-driven recommendations for optimizing future campaigns.