As the CEO and Principal Consultant of CloudWave Solutions, I lead a consulting firm specializing in Microsoft 365 solutions, cloud integration, and professional audio/video engineering. With over a decade of experience, I deliver tailored IT and media solutions that empower small businesses and B2B clients to achieve seamless operations and enhanced productivity. My role encompasses strategic planning, client engagement, project management, and hands-on consulting to ensure our clients receive high-quality, results-oriented service.Key ResponsibilitiesClient Strategy & Consultation: Provide expert consulting in Microsoft 365, AV solutions, and cloud integration, helping clients optimize their IT infrastructure and streamline collaboration.Business Development & Partnerships: Build relationships with new clients, with a particular focus on expanding our presence in local industries, including unions and professional associations.Project Management: Oversee project timelines, deliverables, and team coordination to ensure that all client needs are met efficiently and effectively.Custom Solutions & Technical Support: Design and implement customized solutions, including on-site audio engineering services, AV equipment setup, and remote support options.Company Leadership: Drive company growth, strategic direction, and service excellence by fostering a client-centered and quality-driven work environment.Achievements & SuccessesEstablished Long-Term Service Agreements: Successfully secured standing audio engineering service contracts with local unions, reinforcing our role as a trusted provider in the community.Client Satisfaction & Retention: Maintained a high client retention rate through personalized solutions, exceptional service, and a commitment to helping clients achieve their goals.Growing Expertise & Reach: Expanded service offerings to include comprehensive podcasting support, from equipment setup to production, enhancing clients’ media capabilities.

As a People Manager at Microsoft, I lead and empower high-performing teams, fostering a culture of accountability, coaching, and care. With a decade of progressive experience, I am customer-obsessed, showcasing cutting-edge products and services while driving business growth. My adaptability ensures success amid dynamic environments, delivering on strategic targets and compliance. I excel in strategic sales planning, creating trusted advisor relationships, and coaching teams to drive revenue. Guiding my team towards excellence, I leverage customer insights to improve products and sales strategies. Join me in the pursuit of digital transformation, delivering impactful solutions and enhancing customer success. #PeopleManager #LeadershipExcellence #CustomerObsession #StrategicSales #Microsoft

Providing leadership to the team through driving results while providing world-class customer service and experiences for our consumer, small business and community customers, ultimately empowering them to achieve more with technology.

Selected through Career Experience Program to serve as interim Store Manager. Recruited, hired and on-boarded new staff with focus on achieving all goals. Exceeded expectations for the store, increasing revenue above the expected quota, and enabling the SM and team to achieve their bonus for 2018.

Execute Microsoft’s mission to deliver World Class Customer Service while embracing a growth mindset––maximizing profit from initial sales. Specialize in driving B2B sales and cultivating relationships with business customers with a sense of urgency and understanding of their unique business needs, to exceed their expectations. Create a welcoming, fun and friendly environment, design POS, visuals, merchandising, Plan-o-Grams, etc. to optimize the client’s experience in our stores.

Supervised the Home Essentials Department at the Bel Mar location-––a 25,000-sf Community Store with volume of $20 Million in annual revenue. Established and managed processes, driving total store sales and solutions, and promoting the Best Buy brand within the local market. • Consistently achieved all sales and profit goals for stores, revitalized staff morale and customer loyalty.• Recipient of Bonus Vacation Award in 2012 and numerous store MVP Recognition Awards throughout tenure.