Adam Davies Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

• Providing 1st level and 2nd level tech support to via phone or email or face to face• Assigning/escalating tickets to correct Support Group when issue cannot be resolved• Creating IT Network accounts as well other various app account logins.• Troubleshooting remotely using CM Remote and Remote assistance• Daily tasks include updating IT Alerts page of any scheduled/unscheduled downtimes on our Intranet, daily duty rosters, daily attendance, terminating account of staff who left.• Touchpoint Phone app administering such as creating accounts, fixing stuck calls, updating call modes.

Tokyo, Japan

• Provide 1st level and 2nd level tech support to staff via phone, e-mail and ticketing system• Ensuring all tasks are logged• Analyse and troubleshoot software and hardware issues• Imaging PC’s via SCCM• Assisting with video conferences via Polycom system• Contacting vendor for Laptop repairs • Loaning out equipment

Camberwell, Australia

• Provide 1st level and 2nd level tech support to staff via phone, e-mail and ticketing system• Ensuring all calls and e-mails are logged in the ticket system• Solving issues via in person or via remote desktop• Analyse and troubleshoot software and hardware issues• Imaging PC’s via GHOST or SCCM• Maintaining printers and stock consumables• Software installation• Setting up video conferences via Polycom system and Adobe Connect• Updating Support documentation• Loaning out equipment and making sure spreadsheet is filled out with the required information

• Maintaining Audio‐visual and I.T Equipment to make sure they are in working order.• Provide 1st and minor 2nd level tech support to co‐workers, teachers and students.• Provide media services to improve the quality of AV material for teachers and students such as media conversion, dvd authoring, video editing, etc• Design advertisements of events for display screens (using photoshop, illustrator)• Conduct minor repairs on AV and I.T Equipment if possible• Ensure adequate user training such as one‐on‐one AV or I.T training• PC Set up• Software Installation• Audio‐Visual Set up (PA system, Video camera, TV/DVD equipment, laptop‐projector)• Research new technologies• Filming events

Certificate In Acting

Certificate, Japanese

Activities and Societies: Completed Japanese Level 6 (intermediate)

Diploma In Screen And Animation, 3D Animation And Compositing Tools