Adama Dotse Ajavon Email and Phone Number

Éducation et sensibilisation financière

-Life insurance-Terms Insurance-Universal life insurance-Insurance against accident or death-Segregated Fund & Annuities

• Maximize collection of overdue payments on portfolio of TD Canada Trust secured and unsecured loans, credit cards, revolving loans, overdrafts, lines of credit.• Drive the team to effectively, efficiently and qualitatively achieve monthly target.• Inventory analysis and promise of payments projections report writing.• Develop daily strategy to increase cure rate performance.• Maintain good relationships with clients over their debt life cycle.• Provide advice to clients regarding an alternative way of clearing their debt.• Ensure TD Canada Trust Bank standards are acceded to across its credit products line.• Document accounts in an effective and accurate manner.• Identify opportunity to cross sell TD Canada Trust Bank's products, refer or transfer customers to TD Canada Trust easy line.• Call escalation and conflict resolution.• Train and coach new agents about call procedures and legal requirements.• Supported Chief Operating Officer with daily operational functions.• Achieve constantly monthly targets by designing winning strategy.

• Negotiation and payment arrangement with customers regarding outstanding balance, past due, over credit limit and the risk level of the accounts.• Process payments online and pre-authorisation payments set up.• Updating customers’ accounts and company systems in an accurate manner.• Handling both outbound and inbound calls.

• Responsible for the preparation of monthly invoices to customers.• Promote and maintain constant relationships between the company and the internal as well as external stakeholders.

• Helped increase the company sale on average by 5% on monthly basis.• Daily sales report and administrative works.• Implemented marketing strategies which resulted in 8% growth of customer base.

• In charge of developing marketing and sales strategies to keep existing customers and win new ones.• Promote the company product before existing and potential customers.• Increase the recognition of the company brand in its market segment through marketing strategies.