Adam Abbott-Yok Email & Phone Number

Phoenix, Arizona Area

Mesa, Arizona

• Primary point of contact to the client, and relationship owner
• Manage the overall client relationship by setting and ultimately responsible for delivering on client expectations
• Demonstrates a thorough understanding of client's marketing strategy
• Analyze program metrics and develop account strategies in order to drive the growth and profitability of your accounts.
• Maintain and grow revenue from existing clients and identify and participate in new business initiatives for… Show more
• Maintain and grow revenue from existing clients and identify and participate in new business initiatives for prospects

Tempe, AZ

• Primary point of contact to the client, and relationship owner
• Manage the overall client relationship by setting and ultimately responsible for delivering on client expectations
• Demonstrates a thorough understanding of client's marketing strategy
• Analyze program metrics and develop account strategies in order to drive the growth and profitability of your accounts.
• Maintain and grow revenue from existing clients and identify and participate in new business initiatives for… Show more
• Maintain and grow revenue from existing clients and identify and participate in new business initiatives for prospects

Houston, Texas Area

Responsibilities:Be proactive and creative development/management of community operations plans to launch programs, as well as mitigate operational risks associated with program modifications. Partner with account managers to develop program-specific goals and quality targets.Work directly with head of group to drive overall revenue and.

Las Vegas, Nevada Area

Facilitate Sessions to agents that will inspire and motivate them to achieve desired results from the client.Provide support to agents by answering program and technical questions, in IM, internal agent messaging system, email and via internal chat system.Communicate messages to agent community from LiveOps as necessary.Develop and execute reports in.

Contracted with a virtual call center and provided services such as customer serivce, order entry and processing requests for information in the Food Service, Outbound, and Direct Response markets. Additionally provided services in a very small pool of agents listenening to other agent's calls and providing quality and compliance feedback.

Las Vegas, Nevada Area

Proficient with the RGIS hand held computer and other inventory equipment.Achieve established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all inventories worked.Adhere to all company policies and procedures.Ability to work assigned shifts and adhere to a flexible schedule with varying hours to.

Wichita, Kansas Area

Provide technical and business support for all business applications used.Review existing and develop new business processes supporting guidelines and policies as set forth for the company.Additional support backing-up internal Help Desk taking handling requests for technical and business support.Coordinate with call center and field training groups to.

Irving, Texas

Core team member for an enterprise-wide implementation of new Customer Service, Billing and Customer Monitoring software for 5 Call Centers and 76 field service branches. This entailed consolitation of information from 5+ different legacy data systems. The end result of the project was ultimately to consolidate the business operation from 5 to 2 major call.

Irving, Texas

Coordinate all training schedules for appropriate departments, including classes, instructors, training rooms, training and equipment. Determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Perform classroom training, needs assessments, and skills assessments..

Las Vegas, Nevada Area

Maintain job performance and quality of Service Coordinators and Dispatchers. Train Service Coordinators and Dispatchers. Participate in and make recommendations regarding interviewing, hiring and terminating employees. Resolve unique/difficult customer issues. Ensure team moral of those supervised and prepare and deliver employee performance reviews..

Faa Certified Private Pilot - Single Engine - Land, Aircraft Pilot (Private)

Activities and Societies: AOPA, EAA Private Pilot

Certificate, Business-Project Management

Project Management Certification

Culinary Arts

Culinary Arts