Adam Acord Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

San Antonio, Texas Area

Having spent the better part of two decades managing IT operations for several organizations, Adam is prepared to take on some new challenges. From overseeing daily IT activities to negotiating vendor agreements, and managing construction projects to handling large-scale technology initiatives, he is well-versed in what it takes to manage a successful business operation.He has been involved behind the scenes with Pyramis Company since the age of 15 and has been a contributing member of the organization for some time. Combining fresh ideas with a solid business and technology background, the time has come for him to move into the foreground at Pyramis.As Pyramis’ Vice President & General Manager, Adam’s primary responsibilities will be the daily property management operations and business development. One of the goals is to grow the company slightly bigger than it currently is, keeping with our style of operating as a boutique business. But, in order to do that and maintain the superior level of service our clients have known us for, we need to embrace new technologies and processes. This is where Pyramis will have the advantage.

Progressed through various roles of increasing responsibility within the IT function of major law firm. Built IT division, managing all aspects of departmental operations; lead high-performance team of IT professionals in providing user support and system administration. Oversaw all aspects of IT infrastructure across multiple locations, including cabling systems throughout new build sites, construction projects, software rollouts, centralized monitoring and networks. Engaged communication and data support vendors, negotiated all IT-related contracts to maximize IT budgeting and purchasing. Ensured consistent system and network operation to drive firm operations. Executed strategic planning to anticipate future growth needs, capacity requirements, initiatives and technology in alignment with firm objectives. Selected Achievements:• Spearheaded implementation of MPLS-based WAN and MetroE-based WAN in support of increasing demands of voice, video and data traffic. • Slashed annual equipment and communications costs by 60% in 18 months through execution of a series of comprehensive utilization, vendor and services audits.• Managed server & desktop virtualization projects to reduce equipment footprint, energy consumption and costs while increasing operational efficiency.

Provided support to 150 users across 7 locations on wide range of computer, network and training needs. Enhanced new employees’ onboarding experience by ensuring technical needs were met through prompt and efficient set-up of workstations and laptops. Configured systems, oversaw network connectivity and installed and tested hardware and software to ensure consistent IT infrastructure performance. Selected Achievements:• Earned solid reputation for responsiveness to open tickets, prioritizing user requests and resolving complex issues. • Launched helpdesk ticketing software to enhance issue tracking process and accountability. • Implemented WAN infrastructure to support voice, video and data. • Designed and developed comprehensive training and self-help materials published on company Intranet to enable employees to resolve problems and obtain answers to questions. • Managed implementation of all technical aspects of office construction.

Systems Programmer I – Macintosh SpecialistServed in key support role to over 100 faculty and staff on various hardware, software and network troubleshooting issues. Provided recommendations and oversaw procurement of various hardware and software for colleges and departments. Provided leadership to team of student employees, utilizing work order/ticketing system to effectively manage and prioritize user requests. Selected Achievements:• Streamlined support processes for Macintosh users to exceed customer expectations. • Designed and implemented equipment inventory and deployment database for efficient tracking and planning of systems deployment.