Adam Al Azis Email & Phone Number

Jakarta, Id

Jl. Kaji No.32 8, Rt.10/Rw.7, Petojo Utara, Kecamatan Gambir, Kota Jakarta Pusat

● Coordinated cleaning service work schedules to ensure cleanliness and a comfortable working environment.● Developed company inventory templates, performed data entry, and ensured effevtive asset management.● Organized and maintained filing of employee attendance records, leave/permit documents, and BAST documents systematically for easy accessibility.● Created and regulary updated the employee database to ensure up to date records and support HR needs● Conducted stock-taking (stock opname) and recorded the result in bin cards to maintain accurate inventory data.● Entered financial data, including account numbers and account names, into journals with high accuracy to support company financial reports● Processed invoice numbers and tax invoice numbers into client purchase and sales records precisely to fulfill tax reporting requirements

Jl. Margonda Raya No.56, Depok, Kec. Pancoran Mas, Kota Depok, Jawa Barat 16431

• Delivered professional and responsive customer service through various communication channels, including phone and email• Handled customer inquiries, complaints, and requests related to Indosat services, such as data packages, billing, and network issues.• Provided effective and timely solutions to enhance customer satisfaction and loyalty.• Educated customers about new products and services, assisting them in selecting packages tailored to their needs.• Recorded and documented all customer interactions in the CRM system to track and improve the customer experience.• Collaborated with internal teams, including technical and sales departments, to resolve customer issues efficiently.• Monitored and reported customer complaint trends to management for service improvement.• Contributed to achieving customer satisfaction (Customer Satisfaction Score) and retention targets.Achievement :• Achieved 100% of the sales target within 1 month.• Added 10 new customers through direct sales in 1 month.• Successfully increased premium data package sales by 50% with a personalized service approach.• Improved customer retention through a follow-up program with a 50% success rate.• Contributed to a promotional event that resulted in a 35% sales increase compared to the previous event.

Jl. Margonda Raya No.56, Depok, Kec. Pancoran Mas, Kota Depok, Jawa Barat 16431

• Delivered professional and responsive customer service through various communication channels, including phone and email• Handled customer inquiries, complaints, and requests related to Indosat services, such as data packages, billing, and network issues.• Provided effective and timely solutions to enhance customer satisfaction and loyalty.• Educated customers about new products and services, assisting them in selecting packages tailored to their needs.• Recorded and documented all customer interactions in the CRM system to track and improve the customer experience.• Collaborated with internal teams, including technical and sales departments, to resolve customer issues efficiently.• Monitored and reported customer complaint trends to management for service improvement.• Contributed to achieving customer satisfaction (Customer Satisfaction Score) and retention targets.Achievement :• Successfully increased customer satisfaction by 98% based on customer satisfaction surveys over 1 month.• Handled an average of 100 calls/emails per day with an 85% issue resolution rate within 1 month.• Improved customer issue resolution time (first call resolution) by 90%, contributing to a reduction in repeat complaints.• Successfully maintained customer retention up to 90% through friendly service and effective solutions.

Jl. Danau Sunter Selatan No.50, Rt.10/Rw.11, Sunter Jaya, Kec. Tj. Priok, Kota Jkt Utara

• Promote and sell Suzuki cars to potential customers through showroom visits, exhibition events, and other field activities.• Build and maintain good relationships with customers to increase loyalty and retention.• Educate customers about Suzuki car features, specifications, and advantages, while providing recommendations based on their needs.• Negotiate prices, installment programs, and payment schemes to reach mutually beneficial agreements.• Handle sales administration processes, including invoice creation, purchase contracts, and vehicle documentation.• Contribute to achieving individual and team sales targets through effective marketing strategies.• Participate in regular product training to stay updated on Suzuki’s latest technologies and innovations.• Provide after-sales service, such as service reminders and warranty claims assistance, to ensure customer satisfaction.• Prepare daily, weekly, and monthly sales reports for the sales manager.

Jakarta, Indonesia

- Improving efficiency in the goods receiving process by reducing average waiting time by10%.- Providing positive contribution to achieving daily shipping targets with high compliance todelivery schedules.- Ensuring warehouse inventory accuracy with an error rate of less than 20% in inventorycounting.