Provides support in areas of operation throughout the world for WESCAM’s MX family of electro optical infra-red sensor suites. MX sensors are an Electro-Optical Infra-Red payload integrated on multiple ISR manned and unmanned platforms; MX systems provide the platform enhanced full-motion video to acquire, discriminate, and engage targets and to gather intelligence. Mr. Allison possesses and demonstrates his technical expertise and In-depth technical knowledge of operation and maintenance of the systems to ensure the end users have fully functional equipment when needed most. Mr. Allison is qualified for repair of MX8, MX 10, MX 15, MX and MX25 systems to include systems with high powered laser function. Mr. Allison performs fault detection, isolation, and correction of WESCAM systems from both hardware and software perspectives. Repairs include field, depot basic, intermediate and some advanced repairs for L3Harris WESCAM MX sensor systems.• Diagnoses faulty equipment, prioritizes repair activity, orders parts and completes repairs in accordance with factory standards. Completes and submits all file backups and work order repair data to the tracking software, upon completion.• Installs software, firmware and hardware for authorized modifications per the customers’ requests and ensures systems are returned to full functionality.• Receives instructions on future work and autonomously organizes all travel and lodging in accordance with company travel policy.• Provides sensor operators detailed instruction on use of the MX equipment, its capabilities and limitations and recommends proper use in accordance with best practices.• OCONUS FSR lead providing the management team with around the clock support ensuring smooth movement of personnel.• Mentors new and junior FSR’s, providing them with knowledge and support to become valuable and highly versatile members of the team.

Responsible for providing technical and customer support for installed systems in support of government and commercial service contracts. Will diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, X-ray systems, trace detection, walk through metal detectors, bottle liquid scanners and AIT systems. Will follow standard procedures to: perform compliant preventative maintenance and isolate and fix problems in malfunctioning equipment or software. Report design, reliability and maintenance problems or bugs to technical support. Work on complex problems where analysis of data requires an evaluation of identifiable factors.• Responsible for providing technical and customer support for installed systems.• Will diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, X-ray systems, and computer systems and/or complex software• Will follow standard procedures to isolate and fix problems in malfunctioning equipment or software. Report design, reliability and maintenance problems & bugs to technical support.• Work on complex problems where analysis of data requires an evaluation of identifiable factors. Exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results• Other duties include maintaining excellent customer relations, professionally representing Morpho Detection Inc, assisting with customer training.• Work with various OEM second level support technicians• Assume responsibility for continued customer satisfaction, and coordinates all activities with the customer.• Must be proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses and time card, implement Field Service Bulletins, maintain customer log books, and use sound judgment when dealing with customers.• Must be self-starter, work well without supervision, and accept responsibility.• Requires both domestic and international travel.

•Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.•Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.•Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.•Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.•Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.•Protects organization's value by keeping information confidential.•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

As a Field Software Engineer Mr. Allison currently supports over 450 local and remote military and civilian agents with hardware, software, integration, interoperability and data exploitation services for CREW and JCREW ECM’s for the US Army CIED program. This entails creating and maintaining a theater wide laptop image capable of handling the dynamic needs of all the customers in the field. Mr. Allison must also extract and analyze data logs for each of the systems supported and provides unit feedback with an after-action review of post IED incidents or PBA's. Mr. Allison is as well responsible for maintaining the data and content on the theater CREW website for quick and accurate retrieval of critical data in regards to the programs he supports across the battle space. As well as assisting directly with testing and integration of ECM systems at the highest echelon for the Counter RCIED program in theater which is Combined Joint Task Force Paladin.* Theater lead for reciept, review and exploitation of data logs. Provides written feedback on incidents and maintenance issues.* Helps provide data from logs retrieved for future load set development.* Develops, tests and updates theater CREW software image for 850+ laptops.* Provides Subject Matter Expertise knowledge to agents in the field regarding use and maintenance of all CREW and JCREW systems. Develops all test equipment procedural documentation for each CREW and JCREW system.* Provide design details and recommend engineering design modifications. As well as assists with tests and vets systems performance in theater.* Develops training documents for CJTF Paladin Training and CREW FSR Development.Intimate knowledge of Symphony, DukeV2 and V3, CVRJV1 and V2, Fixed Site, MMBJ, THOR, Guardian and Other ECM’s.* Performs information assurance officer role for CJTF Paladin CREW.

Perform complex technical functions in support of engineering activities that include setup, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic/electro-mechanical systems, software, experimental design circuitry, prototype models and specialized test equipment. Work with applications that include analog, digital/video circuits and logic systems. Conduct engineering/development tests and detailed experimental testing to collect design data. Assist in conducting general research. Diagnose and correct electronic circuitry malfunctions using various types of sophisticated field diagnostic devices such as spectrum analyzers and RF power meters. Order and replenish systems parts. Maintain customer service data, along with logistics and repair documents. Conduct and execute quarterly operators training as per unit requirements.* Acted as Maintenance Lead Counter RCIED systems, for a deployed site supporting over 3,000 Army Soldiers.* Perform systems maintenance using the unique software packages and laptop to determine and isolate faults.* Replace and repair faulty and outdated equipment; perform system upgrades.Provide reports to customers on the daily activities of the FSS and RSCs.* Prepare instructional guides for repairing, calibrating and maintaining equipment and systems.

Installed, troubleshot and maintained a wide array of highly complex integrated technology for a fully automated prototype perimeter defense system. Provided customer support that included installation, service, repair, integration, testing, and troubleshooting of assigned systems. Instructed customers on systems operation and maintenance; performed periodic preventive maintenance. Performed field service and trained personnel. Handled logistics, configuration, and inventory duties. Maintained total communications links between systems and node center. Utilized spectrum analyzers and RF power meters; troubleshot a variety of RF links for system control. * Teamed with military personnel to develop and validate systems.* Perform systems engineering planning; manage performance, capacity planning, testing/validation, and benchmarking.* Worked on team that assembled system prototypes, custom integration products and LRIP platforms. * Maintained a principal focus on systems design, development and systems interface.* Analyzed and developed technical documentation detailing integration and systems performance.Set up and maintained radio communications for a secure wireless network using Harris SEC-NET 11 to transmit voice, video, and data on encrypted wireless traffic.* Worked with integrating night vision and thermal cameras, along with three types of radars and personnel detection systems.

Supervised, installed, operated, and maintained complex microwave communications systems, along with associated antennas, multiplexing, and communication security equipment. Performed testing and correction of circuits, trunks, links, systems and facilities. Configured, aligned, operated, and performed unit level and direct support maintenance on microwave communications equipment. Monitored, isolated faults, and restored telecommunications circuits, trunk groups, systems, and associated commercial and military interface equipment. Installed, operated, and performed strapping/re-strapping of designated equipment. * Conducted preventive maintenance checks and performed unit and direct level support maintenance on various communication devices.* Provided 24-hour support to subscribers and ensured 100% network reliability through vigilance and knowledge application regarding the network functionality.* Member of a team that maintained 98% network uptime and 100% control and accountability for all assigned equipment and associated maintenance.* Responsible for the support, testing, fielding and maintenance of critical high speed voice, video and data links.