- Manage inventory, train staff, and drive sales growth as Key Holder. Implement efficient processes, boosting customer satisfaction and team productivity.- Foster team cohesion and lead by example in daily operations. Resolve customer concerns promptly, ensuring a positive shopping experience.- Devise creative solutions for inventory challenges, boosting operational efficiency. Introduce novel training methods to elevate staff performance and sales.

- Provide positive, polished, and prompt customer service to TD Garden guests at Bruins and Celtics games, concerts, and other events.- Provide wayfinding assistance and troubleshoot ticketing issues in both and indoor and outdoor environments.- Assist with guest entry before events by staffing various gates and high-traveled areas in and around TD Garden.- Provide mobility assistance by providing escorts to guests upon request- Handle guest complaints in a professional manner, escalating to management as necessary.

- Work directly with fan engagement at various sporting events.- Prepare and oversee promotional zones and giveaways throughout the sporting campus. - Find fans willing to participate in on-field games and assist them during the event.- Promote future events, in-game raffles, and giveaways.