▪ Lead day-to-day project management activities including: project initiation, planning, resource planning, scope management, dependency management, risk management and ongoing communications. Lead project management communication efforts (e.g. developing presentations, memos, and communication plans).▪ Partner with stakeholders to ensure project objectives, dependencies, success criteria, scope, requirements and due dates are defined and delivered upon.▪ Own project-related communications and escalation to internal team members and stakeholders including status reports/risk/issue/action item/open question/assumption tracking, as well as key decision alignment and tracking.Leadership Highlights▪ Designed Food & Beverage Central Support Team program, structure and ways of working to achieve a +35% contribution margin improvement YoY from 2023 to 2024.▪ Established new capabilities within the team and cross-functional stakeholders, such as Contingency Planning, Monitoring & Execution, to drive collective ownership over the results of the business and the experience of our F&B Leaders.▪ Created cross-functionally aligned Communications Strategy for all of Food & Beverage to bring consistency to the way F&B Leaders are communicated to.

▪ End to end responsibility for project management life cycle from requirements specification to deployment, along with issue and risk management.▪ Managed process/technology projects required to support our HR strategy using and continuously improving project management tools and approach.▪ Learned and re-imagined Vail Resorts operational processes and systems; offered recommendations based on a data driven approach and lead execution of projects with efficiency and precise accuracy.▪ Partnered closely with HR leadership and IT partners to ensure continuous prioritization and effective resource management.▪ Managed multiple levels of stakeholders through alignment, measurement of success criteria, project updates, identification and articulation of risks and opportunities.Projects:▪ Extend Your Winter Program executed internal transfers of over 300 employees from the North-East, Mid-Atlantic and Mid-West to western destination resorts to close out the 21/22 winter season.▪ Summer Staffing Program to ensure all resorts were fully staffed for the 2022 summer season (~10,000 employees).▪ Winter Staffing Program to ensure all resorts were fully staffed for the 22/23 winter season (~40,000 employees).▪ Ready for Winter Program to plan and execute the onboarding of all year-round and seasonal employees for the 22/23 winter season (~40,000 employees).

▪ Provided oversight of Hospitality's guest satisfaction scores through Medallia (guest survey response platform) and Deloitte (brand standards program).▪ Analyzed financial and survey results for guest experience, operations and capital for tracking of performance and trends of projects on a daily/weekly/quarterly/annual basis.▪ Supported the Corporate and Hospitality teams on all routine and ad hoc reports related to finance and operations.▪ Provided overall operational support for property teams including the drafting of SOPs and process outlines in coordination with other shared services departments.▪ Worked as liaison with external partners for new software rollouts, procurement initiatives and guest service opportunities.▪ Led Best Practice Groups across the division.

Guest Experience, Operations & Capital Systems▪ Track the division's hospitality performance and trends on a daily/weekly/quarterly/annual basis▪ Review and assist hospitality operations and finance teams in generation of capital requests for both owned and managed assets▪ Drive guest service initiatives for hospitality team including the execution of guest service trainings for field operations team▪ Administer the Hospitality Division Return to Work program and establish new SOPs for property reopening amid COVID-19 Pandemic▪ Maintenance Track Lead for the replacement of PMS and Work Order management system▪ Provide on-site task force support to hospitality operations teams across the portfolio▪ Execute weekly GX reporting and tracking for the hospitality division▪ Establish NPS goals and strategy for properties, regions and the division▪ Facilitate the Hospitality Brand Standard Program and Best Practice Programs

First Rotation - Assistant Executive Housekeeper at The Lodge at Vail - Vail, CO ▪ September 2017 - May 2018Second Rotation - Blue Heron Lounge Assistant Manager at Jackson Lake Lodge - Moran, WY ▪ May 2018 - October 2018Third Rotation - Assistant Revenue Manager at Vail Resorts - Broomfield, CO ▪ October 2018 - April 2019

▪ Greeted guests warmly and executed registration procedures using LMS software.▪ Answered incoming calls and assisted with reservations, billing, and room requests.▪ Provided guests with overview of hotel amenities and information about Vail and mountain activities.▪ Effectively tracked guest issues using HotSOS software.▪ Assisted guests with issues, focusing on guest satisfaction, using supervisor support when necessary.▪ Securely managed payment process by verifying payment for stay including clarifying deposits.▪ Posted charges to guest accounts and collected all payments due.▪ Facilitated guest departures providing accurate statements and ensuring guest satisfaction. ▪ Attended managers meeting, discussing important arrivals, events, and functions for the week.

▪ Performed registration procedures during check-in utilizing OPERA software.▪ Answered incoming calls to make reservations, issue confirmations, and accommodate room requests.▪ Described hotel amenities, services and other information about the area. ▪ Verified payment for stay including incidental costs by obtaining credit information.▪ Maintained accurate logs of mail, packages, parcels and other items for guest delivery.

▪ Assisted as a concierge floor attendant; responsibilities included setup and breakdown of continental breakfast, and wine and cheese reception five days a week.▪ Provided transportation services to guests in hotel courtesy car.▪ Assisted Housekeeping Supervisor with re-stocking minibar and turning over rooms.▪ Worked as Valet and Bellman in both the Greenwich and Southport properties.

▪ Shadowed the General Manager & Event Planner during daily planning for golf outings and weekend affairs. ▪ Assisted the Food and Beverage Manager with setting up tables, printing menus and ordering supplies.▪ Organized and filed invoices in the accounting department.

• Booked reservations and checked-in guests. Inspected and re-stocked rooms with all amenities.• Transferred guest charges from receipts to Excel for the billing department.