Adam Armijo Email & Phone Number

Park City, UT, US

Park City, Utah, US

Park City, UT, US

• Responsible for implementing a Customer Success solution to achieve a 90% GRR within a B2B customer base of eCommerce brands that range from $100M-$2.5B in revenue
• Achieved a 97% GRR and 101% NRR within 2 years of implementing a Customer Success solution
• Built the Customer Success organization from a reactive support model to a revenue generating, high touch B2B organization focusing on retention, expansion and customer satisfaction
• Decreased implementation overhead costs by 36% through process design and the development of onboarding tools
• Oversaw the implementation, onboarding, training, workflow development and contract negotiations through close
• Managed of a team of Customer Success Managers, Business Analysts and Data Management professionals

Salt Lake City, Utah, US

• Managed $2.5M+ in ARR, maintaining a 100% renewal rate with a 95% or greater Customer Satisfaction Survey result
• Led an internal initiative to train colleagues on EBR best practices, focusing on key results and defining ongoing OKRs
• Presented Executive Quarterly Business Reviews to manage and plan ongoing strategic initiatives while working closely with Product Managers, Engineers and Executive Management to provide product feedback for feature.
• Responsible for building relationships with Executive Management and Account Administrators and providing onboarding and user adoption consultation during the technical implementation and beyond

Austin, Texas, US

• Built relationships, established key stakeholders, and created product awareness, achieving 102% of sales quotas between $850k - $1.2M
• Partnered with Executive Management on business case development and contract negotiation for key strategic accounts
• Trained a team of 18 Account Managers on sales, operations and customer data management practices
• Responsible for building relationships, establishing key stakeholders and creating product awareness and demand for enablement programs, establishing and driving ROI objectives
• Rolled out enablement programs for complex systems with large enterprise accounts, including Berkshire Hathaway; Google; Qualcomm; Charter Communications; LinkedIn

Tokyo, JP

• Managed the courseware development, integration and LMS administration across multiple LMS’s for Johnson & Johnson Corporate, Centocor Inc., Ortho McNeil Jansen and Ortho Biotech
• Consistently exceeded SLA requirements resulting in a 100% renewal rate with an average 12% increase in YoY revenue
• Provided technical leadership for the Managed Services team that oversaw the support of over 10 Life Sciences brands
• Worked with courseware developers, vendors and training managers to develop, integrate, and administer training in Learning Management Systems
• Worked directly with key decision makers to scope managed services SLA’s

Philadelphia, PA, US

• Managed Key Accounts in Life Sciences including Johnson & Johnson, Abbott Labs, and GSK
• Project Management of recurring revenue through batch contracts of $500k, ensuring on-time, on-budget delivery of eLearning projects
• Participated in the design and development of a proprietary custom content development software platform, specializing in the custom development of courseware communication layers
• Led the development and custom integration of eLearning courseware onto AICC and SCORM compliant LMS’s
• Provided Instructional Design for custom content with a focus on the design and development of interactive and instructionally sound assessment and remediation strategies to meet FDA training requirements