Adam Au Email & Phone Number

Adam Au has 16 years enterprise-level application development and management experience in banking, travel, telecom, and healthcare industries. Initiatives delivered: • Develop solutions to improve operation maturity on ITSM, ITAM, DevOps, and ePMO. • Develop solutions to automate Call Center operation. • Develop solutions that support 24/7 banking needs across multiple channels with real-time and batch integration technologies. • Migrate enterprise applications and business operations from on-premises platform to Cloud-based platform. • Migrate enterprise applications from Window Server 2008 to Windows Server 2012/2016 • Enhance EDI and membership systems to accommodate CMS (Centers for Medicare & Medicaid Services) Affordable Care Act enrollment requirements. • Optimize contact center operations to improve productivity and patient experience. • Implement a mechanism to update telephone numbers and address information to the national E911 system. • Integrate SharePoint to a Java-based BPM (Business Process Management) and other downstream systems. • Enhance workflows and business processes to port telephone numbers to other carriers. • Implementing features to bill other carriers on access charges. • Display hourly information of technician visits on end-users' monthly invoices. • Implementing features to update directory listing information in phone books. • Transition telephony system from analog/digital based system to VoIP/SIP system. Technical experience includes developing tools to automate order-to-cash testing that leverage ASP.NET, XML, UNIX shell scripting, and Oracle 10g, and adding new features to an ASP.NET MVC application including Active Directory integration, data model enhancement, and GUI update. Adam Au also has 7-year experience to perform root cause analysis and to implement fixes for a web application that leverages REST, SOAP, AWS, JavaScript, Cold Fusion, Ajax, Java EE, Hibernate, and PostgreSQL, 10-year change management experience in transitioning quality management solution from PC-based to cloud-based for 100+ professionals and also project management methodology from waterfall to agile, and 10-year system administrator experience on various applications in regulated industries.