•Provide on-phone, online, and on-site support to resolve 10-14 tickets per day•Lead biweekly IT onboarding sessions for up to three new employees at a time•Provided individualized support to dozens of remote employees handling a rapid transition to remote work during pandemic•Create and update knowledge bases as needed on unique fixes

•Diagnosed hardware and software failures, answered questions, and provided cost estimates to 8-10 customers per day•Reimaged OS, moved and restored data, built out custom gaming desktops, and resolved hardware and software problems•Completed sales transactions quickly and without error, ensuring accuracy of financial data•Adapted immediately to assist other team members, creating operational efficiencies that resulted in smooth business operations

•Led 2+ person crew in the day-to-day work of a landscaping business, adapting and solving problems to ensure jobs are completed on-time and with the highest quality•Interacted with customers, answered questions, and provided service information that resulted in repeat and/or new business•Documented details of work orders using Excel and a strong attention to detail. Entered employee time and any additional work requested by customer to ensure proper payments