RVO Health is a multi-billion dollar company comprised of industry-leading assets from Red Ventures and Optum Health: Healthline, Healthgrades, Medical News Today, Psych Central, Greatist, Bezzy, FindCare, and PlateJoy and several business units from Optum Now: Optum Perks, Optum Store, and the wellness coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. RVO Health has the largest consumer health and wellness audience online. Every month, we help nearly 100 million people take steps on their daily journey to lifelong well-being.

Owner and managing director of AB Group business consulting.

As the Chief of Staff Team Lead for the Chief Security Office of USAA, I executed and managed operational efforts, communications, metrics reporting, change management, and innovation/process improvement programs for the department.- Led the strategic operations and portfolio management planning for the Chief Security Office (CSO), ensuring alignment with the overall objectives of the organization.- Acted as the customer experience and product owner for USAA’s Member Security domain, driving the development of new products and services to meet the needs of our members.- Managed the CSO’s communications strategy, including leadership messages, website pages, blog posts, guides, emails, and training materials. Boosted employee engagement by 17% despite the challenges presented by the pandemic.- As a member of a cross-functional team, executed all Cyber Security Awareness communications, videos, training, and social collateral for USAA’s global 60,000+ employees and 3P contractor workforce.- Program owner of the Cybersecurity Innovation Forum, working with 22 different security startups and facilitating the decision-making process for further investment or acquisition, resulting in the implementation of innovative technologies and solutions for the organization.

As a senior product manager, I managed a portfolio of products serving over 13 million customers for USAA's member authentication, security, and privacy domains. My responsibilities included:- Defined and prioritized service enhancements and user stories, ensuring alignment with customer needs and organizational goals.- Facilitated Scrum ceremonies such as iteration planning, iteration reviews, and demos to drive the development process.- Led and inspired cross-functional development and business teams to produce cutting-edge products, ensuring they met the needs of the end-user.- Reviewed and accepted user stories as complete, defined the vision, and managed the program/product backlog.- Led and inspired teams that helped USAA become the first U.S. financial institution to offer facial and voice recognition on a mobile device, and drove innovation to stay ahead of the competition.- Applied design and user-centric thinking to solve business problems, resulting in a redesigned customer security experience that saw a 15% increase in usage year over year.- Created and implemented end-user adoption strategies for rolling out security solutions, including all training, communication, and change management efforts.- Defined and presented product roadmaps, milestone reviews, commitments, schedules, and budgets to all levels of stakeholders, including the C-Suite and Board of Directors.- Actively engaged with customers to gather feedback, and translated customer needs into product requirements.- Ensured all products met or exceeded customer expectations, and met or exceeded quality standards.- Led and mentored a team of product managers, ensuring they had the necessary skills and resources to succeed.

- Managed the execution of USAA's digital publishing requests, ensuring clarity, user experience, and simplicity of interactions.- Incorporated publishing copy into a content management system and tested it across many platforms.- Expertly managed team workload and efficiently allocated resources, resulting in the successful completion of over 5,200 publishing requests with a 95% success rate or higher.- Acted as the primary point of contact for the team's digital metrics and reporting, creating and distributing monthly reports and answering questions from management at all levels.- Led the implementation of new technologies in the digital space and represented the team in cross-functional initiatives.

- Developed and executed effective communications strategies to align with organizational goals and objectives.- Provided expert counsel to all levels of leadership on communications-related matters.- Managed internal communications and stakeholder engagement, overseeing the implementation of digital and business technology solutions across USAA's intranet, social media, and collaboration tools.- Developed and distributed internal communications for a workforce of 36K, including employee newsletters and intranet content.- Collaborated with cross-functional teams to create and deliver effective communications materials such as presentations, press releases, and marketing collateral.- Analyzed and evaluated the effectiveness of communications efforts and made recommendations for improvement.- Created and delivered training and learning modules for business users, providing instruction through virtual and in-person sessions on new technology.