Adam Ball Email & Phone Number

Croydon, England, United Kingdom

Kings Lynn

Southall, Greater London, United Kingdom

Hammersmith

• Worlds largest secure exchange platform, the National Health Service (NHS). Supporting 1,000,000 users.
• Providing technical support over the phone to all IT users.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues over the phone.
• Take ownership of a call and seeing it through to closure.
• Escalating calls and issues where necessary to senior managers & team leaders.

• Accurately and promptly accept and process new instructions.
• Dealing with telephone queries, day to day within agreed service criteria.
• Processing and verifying invoices, both interim and finals, referring where necessary.
• Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
• Contribute to the Centres productivity targets through the effective planning and allocation of new and existing instructions.
• Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.

Geography

Bachelor Of Science (Bs), Geography