Principal Professional Services Consultant
CurrentResponsible for post-sales consulting for PagerDuty Automation solutions (Process Automation On-Prem aka Rundeck and Runbook Automation). This includes product installation and configuration, use case implementations, and training. Being a problem solver helping customers get over roadblocks and providing helpful solutions. Partnered with customers to build implementations to improve their workflows making them work more efficiently and most of all giving them time back from the TOIL. Would… Show more Responsible for post-sales consulting for PagerDuty Automation solutions (Process Automation On-Prem aka Rundeck and Runbook Automation). This includes product installation and configuration, use case implementations, and training. Being a problem solver helping customers get over roadblocks and providing helpful solutions. Partnered with customers to build implementations to improve their workflows making them work more efficiently and most of all giving them time back from the TOIL. Would help break down complex concepts and make them easily explainable to everyone from the development team to C Level executives.Partnered with other teams to help drive improvements and customer-related issues to help provide a better product. Worked with customers to be their voice for the company to help them drive automation and incident management further into their organization. Show less