Adam Bathalter Email and Phone Number
I am an accomplished Senior Operations Manager with over 14 years of experience in financial services and recoveries. Throughout my career, I have helped teams identify efficiencies, develop high-performance standards, and accelerate loss mitigation and recovery efforts, which have led to the successful recovery of over $35 million annually.Some examples include:• Created and implemented a new workflow alignment, reducing required staff by 12% and reducing operational costs by over $300k• Improved mailing vendor’s delivery timeline of demand letters by improving data delivery, doubling monthly recovery dollars • Onboarded multiple BPO sites, tripling outsourced staffing and diversifying the workforceI get excited about opportunities where I can leverage my expertise in vendor management, continual improvement methodologies, and service leadership to create a collaborative environment that encourages team members to develop, push boundaries, and solve limitations.I love connecting with new people, you can reach me at Adam.Bathalter@gmail.com
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Senior Manager Of Collections And RecoveriesFinancial Services StartupGreenville, Sc, Us
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Sr. Manager, Dealer RecoveriesGlobal Lending Services Llc Feb 2023 - PresentGreenville, South Carolina, Us• Coordinated 40+ high-performing associates across eight segments to exceed all targets and recover over $35M annually• Facilitated a collaborative relationship with business partners and dealer networks• Created and implemented a new workflow alignment which reduced staff redundancy by 12% and saved over $300k in operational costs• Improved mailing vendors’ delivery timeline of demand letters, doubling monthly recovery dollars• Created an initiative to automate and streamline large recovery functions resulting in over $1M in projected annual cost savings• Initiated a legal suits process for the recovery of fraudulently booked loans with dealerships• Initiated a dealer proceeds offset strategy on unpaid products and refunds
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Sr. Manager, Collections OutsourcingGlobal Lending Services Llc Oct 2019 - Feb 2023Greenville, South Carolina, Us• Coordinated multiple BPO and vendor sites encompassing 160+ associates in three countries • Developed and promoted strong cross-organizational collaboration with BPOs tripling the size of our outsourcing footprint and improving contingency planning for staffing needs• Onboarded new BPO sites including Costa Rica from site buildout through the launch • Championed performance excellence against the vendor’s collections scorecard resulting in outperforming domestic counterparts • Offboard under/non-performing vendors• Revamped the total loss claims process transitioning segments to our BPO partner• Negotiated and monitored BPO MSAs, SLAs, bonus agreements, and fee arbitration• Reviewed and reconciled vendor invoicing for accuracy and timely payment
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Manager, Collections And ReposessionsGlobal Lending Services Llc Aug 2018 - Oct 2019Greenville, South Carolina, Us• Led multiple business functions including repossession, post-charge-off recovery, bad number, reinstatements, skip tracing, and end-of-term loans• Created and leveraged the recovery strategy through target setting, operational performance assessments, and vendor and forwarder management • Developed and invoked a vendor scorecard for repo agencies which streamlined assignment and recovery efforts from 6 regional providers to 3 nationwide provider networks • Leveraged vendor scorecard and developed assignment strategy, accelerating our days to recovery• Mentored and developed a staff of fifteen direct reports, exceeding all performance targets
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Homeowners Assistance SupervisorFifth Third Bank Dec 2014 - Jun 2018Cincinnati, Ohio, Us• Enhanced loss mitigation workflows improving productivity and maintaining compliance adherence above 97% •. Facilitated the hiring of 150+ agents, supervision, productivity, scheduling, continuing education, mentoring, and policy updates • Resolved and negotiated escalated customer and employee issues, including payment assistance• Managed and maintained field call vendor relationships, including the ordering of face-to-face field calls and invoice payment -
Homeowners Assistance CounselorFifth Third Bank Oct 2010 - Dec 2014Cincinnati, Ohio, Us
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Customer Service/Collections AssociateAccelerated Creditors Services May 2009 - Oct 2010
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Team LeaderCedar Fair Entertainment Company May 2003 - May 2009Sandusky, Ohio, Us
Adam Bathalter Education Details
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University Of DaytonPolitical Science And Government -
University Of CincinnatiParalegal Studies
Frequently Asked Questions about Adam Bathalter
What company does Adam Bathalter work for?
Adam Bathalter works for Financial Services Startup
What is Adam Bathalter's role at the current company?
Adam Bathalter's current role is Senior Manager of Collections and Recoveries.
What schools did Adam Bathalter attend?
Adam Bathalter attended University Of Dayton, University Of Cincinnati.
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