- Installed, configured, and continue to maintain network infrastructure and computer hardware, ensuring reliable connectivity and system performance across the organization.- Provide frontline technical support and troubleshooting for software applications, hardware issues, and network-related problems, enhancing user experience and resolving issues efficiently.- Developed and deliver training sessions on business software usage, streamlining administrative processes and improving overall operational efficiency.

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- Executed detailed testing and troubleshooting of applications to identify and resolve software issues, ensuring the reliability and functionality of technology systems for end-users.- Collaborated with development teams to address and rectify technical problems, enhancing system performance and user experience through effective problem resolution.- Documented and communicated technical issues, solutions, and process improvements, contributing to a well-documented support knowledge base and efficient support operations.

- Provided technical support and resolution for software and hardware issues, ensuring a smooth user experience and minimizing downtime for end-users.- Managed customer interactions and support requests through CRM platforms, enhancing the efficiency of problem resolution and improving overall service quality.- Developed and implemented system improvements and process enhancements, contributing to a more effective support desk operation and better user satisfaction.

- Managed and supported IT-related operations and user interactions, troubleshooting technical issues and ensuring timely resolution to enhance user satisfaction.- Developed and maintained effective communication channels for end-users, providing clear guidance and support for technology-related inquiries and issues.- Facilitated training and created instructional materials for users, improving their understanding of IT systems and applications, and contributing to a more informed and efficient user base.