Adam Beegle Email & Phone Number

Mechanicsburg, Pennsylvania, United States

York, PA

Responsible for creating blog posts and content for newsletters, press releases, website and email blasts. Manage social media posts for LinkedIn, Twitter, and Facebook. Track and update data in Salesforce and QuoteWerks. Prepare marketing materials for sales staff and industry events.

York, Pennsylvania

Responsible for the creation of customer service tickets received via email, phone, and ticketing system portal. Assigned created support tickets to Help Desk and engineering teams as needed. Performed multiple follow ups between customer and technical teams to ensure appropriate resolutions were taken within SLA time frames. Managed small scale projects.

Manage agent efficiency via call review and key performance metrics, assess customer orders awaiting approval for refunds and claims status. Attend weekly meetings with management to review agent stats and propose enhancements to policies, procedures, and coaching/training practices. Correspond with customers via phone, email and social media.

York, PA

Respond to customer calls regarding issues with equipment, troubleshooting technical issues, review customer accounts to answer billing questions and assist with sales. Shared acting supervisor duties based on a rotating schedule. Attended weekly team meetings to discuss notable information and changes to company policies and procedures.

Westminster, MD

Duties strongly revolved around sale of cell phones, other wireless devices and accessories to improve the experience with those devices while providing the best possible customer experience. Other duties involved explanation of billing related questions, product troubleshooting and maintaining clean store appearance.

York, PA

Audited work orders submitted by field technicians and entered data to accurately reflect their productivity and capitalization of work completed. Reviewed work logs from contracting companies to verify accuracy of submitted work. Responsible for filing and safe keeping of all files due to sensitive customer data.

York, PA

Respond to customer calls regarding issues with equipment, troubleshooting technical issues, review customer accounts to answer billing questions and assist with sales. Periodically assigned as acting team lead when needed. Attended weekly team meetings to discuss notable information and changes to company policies and procedures.