Adam Belben Email and Phone Number

• Motivated and developed team by providing continuous feedback, coaching and guidance in their tasks, projects, and professional development• Advised team on the selection and use of appropriate statistical and other methods for responding to the needs of stakeholders• Guided the team in building positive, productive and collaborative relationships with each of the departments and the senior leadership team• Provided my team with the support related to the gathering of information, development of reports and the analysis of available data

• Developed timely, accurate reports and certified that all information was valid and reliable while packaged in a user-friendly format for approximately 500 users• Presented data analytics in an efficient and comprehensible manner to mangers and the senior leadership team, using SSRS reports and Excel charts• Responded to various questions and inquiries from the leadership team to support decision making processes• Researched new tools, systems and practices to recommend improvements in reporting and team processes• Prepared Director with feedback to use in annual performance reviews• Promoted the integration of SharePoint tasks in Outlook to centralize task management• Maintained the multi-dimensional cube through ETL processes in SSIS and SSAS• Trusted with access to patient records through Personal Health Information Protection Act• Participated on the Social Committee to help facilitate team building and fun in the workplace

• Designed and developed company's website in HTML/PHP/JavaScript on a MySQL database as well as integrated an e-commerce plugin• Researched, planned and developed a business plan to understand market trends and expectations• Set up and maintained business bank accounts, payment processing, accounts payable/receivable, and taxes• Implemented a wide array of marketing tactics such as print advertising, public relations, networking, and online marketing• Responsible for purchasing of product and handling customer relations to ensure returning business

• Managed several projects and contributed at each step of the process• Involved in requirements gathering sessions for enhancing current and designing new processes using process improvement best practices• Extracted data from SAP and import into an MS SQL database using Visual Basic scripting• Converted multiple Excel spreadsheets and Access databases into one central database and built web tools using HTML/ASP/JavaScript/AJAX• Developed geolocation-based and mobile reporting solutions using APIs and web languages• Responsible for data governance of central data warehouse on the Finance team• Designed manual user scripts to execute quality assurance• Performed demos to customer base, provided training material and hosted classes on final product• Conducted data analysis, mining and predicative analysis of key metrics to support business units• Introduced to the Agile Methodology and created some User Stories which were tracked in JIRA• Managed a group of consultants to closeout a multi-million dollar project• Coordinated social events and volunteered through the Corporate Citizenship program• Drove innovation through participation in the internal hardware and software beta programs

• Designed and developed tables, views and store procedures in SQL and Oracle databases• Generated Excel macros to convert data into usable raw format for ETL processes• Created ETL processes for data from SAP into one central database using Visual Basic scripts• Built reporting dashboards and web tools using HTML/ASP/JavaScript/AJAX• Developed geolocation-based and mobile reporting solutions using APIs and web languages• Designed manual user scripts to execute quality assurance• Utilized SQL knowledge in the creation of basic QlikView dashboards• Performed demos to customer base, provided training and documentation of final products• Scheduled maintenance windows, administered user profiles and provided end user assistance

• Involved with the planning, designing and testing of Remedy ticket tracking system• Conducted problem investigations with support teams to identify root cause of networking issues• Provided root cause analysis reports to senior executives at various wireless carriers• Mentored several individuals in developing root cause analysis reports• Constantly enhancing Problem Management processes to improve productivity• Developed an updated training package for new hires• Managed the development team through various projects on our custom web tools• Established as the central point of contact for resolving issues and providing answers

• Generated numerous Crystal Reports used for identifying trends and key performance indicators• Created a Visual Basic script to automatically send Crystal Reports via SMTP (Outbound email)• Responsible for training other Crystal Reports developers to an intermediate level• Designed and implemented imaginative and innovative solutions using ASP/SQL/HTML/jQuery• Extracted employee information using LDAP connection and VBScript• Played a key role in migrating reporting data sources through upgrade to Remedy 6.3

• Compiled previous days export from Crystal Reports to generate daily reports• Used daily reports to analyze and suggest more efficient dialer scripts • Monitored 150+ agents to ensure optimal productivity