Adam Bergman Email & Phone Number

Bulleen,Vic/Australia

► Conduct installation, networking and administration tasks for a diverse set of clientele► Active Directory, Replication and Group Policy Management administration tasks► Automated Application Deployment & update / Patch Maintenance (WSUS, Max Focus, PDQ)► Installation & management of security surveillance technologies► Manage in-house backup reporting / automate monitoring tasks► Establish new vendor relationships for procurement of new and improved technologies.► Design documentation procedures for critical processes involved in infrastructure refresh projects ► Plan and execute infrastructure upgrades according to documented client specifications, with projects completed on time, under budget.► Direct client negotiations and consultations for performance, infrastructure and problem review, ensuring all issues are resolved in a timely manner.► Provide server scalability and infrastructure performance analysis vs dynamic business requirements ► Assess, develop and implement disaster recovery strategies to increase system reliability.► Oversee vendor management, licensing and contract negotiations, with strict attention to detail and ensuring all deadlines are met.► Deliver change management planning and training initiatives post migration activities to effectively ease the transition to new systems.► Setup & executed 1-1 training platforms for newly installed VoIP systems to clientele to minimise user resistance from legacy system changeover.► Assess business problems and translate them into specific system requirements to derive suitable technology solutions that are cost effective and meet business needs. ► Cooperate with business partners to analyse business processes, needs and challenges and determine how technology can best remediate concerns.

Knoxfield, Vic/Australia

► Created bundle deals for various customers, crafting cheaper alternatives to stimulate sales and increase corporate revenues.► Utilized extensive marketing skills to design package deals via add-on items, yielding higher sales results.► Cleaned and maintained technology department to provide a pleasing environment for customer shopping.► Reviewed equipment sales ticket prices to ensure price accuracy and increase customer satisfaction on checkout. ► Assisted with stock take intervals, with strict attention to detail and ensuring 100% accuracy.► Effectively management the stockroom, ensuring an organized, well-stocked storage area.► Signed new customers to new finance deals when required to enhance customer satisfaction and gain sales.► Utilized strong problem solving and critical thinking skills to understand business needs and translate them into technology solutions.

Bachelor Of Business Information Systems, Ict, Business Analysis & Project Management

Activities and Societies: Golden Key International Honour SocietyParticipated in an Industry Analysis project for Federation Square.

Advanced Diploma In Computer Systems Engineering, Information Technology