Adam Garfield Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Australia

Australia

Responsibilities• End to end management of all aspects of property including sourcing of corporate real estate, fit outs, capital upgrades, internal workplace change & communications management, operations, and disposal. • Oversight of 11 corporate sites a $44mil operational budget and $10mil capital budget. • Management of 12 colleagues across a variety of disciplines including property, facilities, and member sales support. • Global subject matter expert in workplace, facilities & property management. Achievements• Designed and had endorsed the 5-year property strategy for the global trustee office to reduce the footprint and remove $3mil of vacant space from the tenancy and manage a $11mil vacancy cost. • Project led consolidation activities including establishing the project, procurement of vendors, change management, executive consultation, design & construction for in-situ renovation activities of the Melbourne office (value $3.1mil) • Reengaged the sub-leasing strategy to ensure market awareness which resulted in 3 successful leases being negotiated in a difficult market ($1.57mil yearly cost recovery over 5 years). • Sourced, designed & implemented new regional offices in Newcastle and Darwin.

Australia

Melbourne, Victoria, Australia

Responsibility • Manage the national portfolio of 29 asset sites & corporate offices including property leasing, facilities hard and soft services, workplace experience, facilities systems & project delivery • Manage a team of 22 internal and outsourced team membersAchievements• Realigned the team to a new focus of service, operations, technology, and project delivery.• Initiated, planned and implemented two restructures of the team • Increased employee engagement from 63% to 80% across function and 100% in our Operations team through career progression, new structure, empowering leaders and allowing people to thrive in their roles. Scores were above business unit and corporate levels. • Led the selection, negotiation and execution of Heads of Agreement for a new Sydney corporate office location which included executive consultation, location review during COVID lockdowns and relevant board presentation. (value $50mil)• Renegotiated existing contracts to ensure alignment with cost and services expectations with a savings of $250k to the business.• Pivoted operations to align with COVID lockdowns and working from home arrangements.

Melbourne, Australia

Responsibilities:• Managing the national portfolio of 11 offices, including soft and hard services, reception, fleet and property projects.• Managing and leading a team of 5 staff members and a property budget of $17 million per year. • Programme Lead for the implementation of the Cbus@Work project which is the funds’ relocation to new premises at Wesley Place. Achievements:• Led the construction project delivery of 9,200sqm, relocation change management and mobilisation of the new Cbus Trustee office which brought together 3 locations into a single site in the midst of the global COVID-19 pandemic. Project was delivered on-time and under budget ($500k) considering workforce constraints and legacy properties were disposed of on schedule without additional cost. (project budget - $25million)• Negotiated the surrender of 2800sqm of property during the COVID-19 pandemic saving the fund $5.6million in real estate costs.• Managed the successful delivery of the build and relocation of a second Melbourne office in short time frames, in a difficult stakeholder environment, on time, and with high user satisfaction during post occupancy reviews. (project value $660k).• Successfully sourced several providers to enable a reduced spend, higher level of compliance, and reduction of risk and administration. • Led the expansion of the Sydney office including the design, in-situ renovation, and several stages of relocations; this project enhanced the experience for local staff, reduced risk through enhanced security and acoustics, and provided further capacity to facilitate the growing fund. (budget $2.2mil)• Led the design, construction, and relocation of a new Brisbane office including customer service areas, meeting rooms, working areas and amenities; project value $1.2mil.

Melbourne, Australia

Responsibilities:• Facilitating strategic project delivery across the Oceania facilities and overall workplace portfolio; measurement of 73,000 sqm of commercial real estate with a value of $60 million per year in lease cost. • Vendor management of the outsourced services of Hospitality (contract value $7.8mil) and Concierge/Reception (contract value $1.2mil)Achievements:• Executed the change and mobilisation of the EY Port Moresby office by relocating staff into an agile workplace and enhancing their experience with new surroundings, brand enhancement, and upgraded technology. (Project value $1.2 million). • Created and executed a change management programme across Oceania offices to bring about higher awareness of Hospitality Services to reduce external spend for catering. (cost reduction to the firm of $240k).• Created and implemented a new SharePoint site to promote the awareness of Workplace Services functions across Oceania. • Played a key role in the centralisation of Switchboard operations into a single site to allow for efficiencies of cost and services ($100k per year cost reductions to the firm).

Melbourne Area, Australia

Responsibilities:• Managing the provision of facility, hospitality, capital works, lease, and property management services within 4 Ernst Young offices.• Managing and leading a team of 7 full time and 30 outsourced team members. Achievements:• Project managed the strategy, design, construction and execution of a bespoke EY innovation space to enhance the client offering; this project was completed by working in with global and local partners as well as staff with limited budget and resources. (a $100k investment and in the first 6 months generated $150k in fees). • Managed the Workplace deliverables for the renovation and internal relocations of the Adelaide office including the change to agile working as part of EY@Work programme; this condensed project was delivered on time for a surrender of a floor and allowed further cost savings. (Total savings to the business $3.8mil over the life of the lease, project value $2.4 mil). • Led the change and implementation of the Melbourne workplace refresh through collaborating with senior partners and management to deliver better agile working practises as well as new infrastructure into the office allowing the business to operate more effectively and enhance the staff experience. (Project Value - $350k). • Managed operational work streams for the relocation and execution of EY’s Oceania’s flagship building, The EY Centre, 200 George Street, Sydney which transitioned 2900 people into agile working across 17 floors.• Successful project management of the integration from a people and property aspect the acquisition and relocation of a market research business into EY buildings across Melbourne and Sydney which was on time and within budget; this was the first market research business to be acquired by a professional services firm globally.

Melbourne Area, Australia

Responsible for the management and strategy of the Melbourne and Adelaide portfolio totalling 3,500 work points and 34,000 square metres of real estate. Key Achievements:• Redesign of the building stack with General & Group Managers in line with strategic realignments of the business units.• Implementation of Serraview enterprise solution for space management and relocations which included project & change management, training of users and stakeholder management.• Review of catering services and tender of to external providers to drive efficiencies and direct cost reductions.

Melbourne, Australia

Accountable for the tenancy operations of a 17 floor, 5.5 star NABERS rated building with 2400 occupants and 26000 square meters of real estate. Services provided by the team are reception, mail, catering, relocations, repairs & maintenance and service requests. Key Achievements:• Re-scoped cleaning contract to be in line with a $60 million fit out that is 2 years old and ensure best possible working environment to employees. • Completed site action plan to bring about improvements to known building issues such as access control through speed gates, lux level lighting issues, air conditioning, lift maintenance and faulty light ballasts.• Raised performance of team members through mentoring and strict KPI management and achieved 3 winners of the national employee recognition program.• Oversaw operations in the project execution of an 1100 person block and stack.• Workplace representative in procurement roll out of a new national office consumables vendor and implemented a rationalised approach to stationary, kitchen and catering supplies to bring about cost efficiencies and standardised offering across 12 major office locations. • Member of the Victorian Health, Safety and Environment Committee.• Consolidated office locations and executed make good of Origin’s second Melbourne office within budget and time constraints. • Managed successful vendor relationships with key building services providers including cleaning, security, access control, repairs & maintenance, electrical & HVAC contractors and catering companies. • Member of a steering committee to execute a new audio visual & video conferencing concierge services to the business with an increased service and product offering to the business.

Melbourne, Australia

Responsible for the delivery of Mail, Print and Audio Visual services to the Melbourne office as well as National Service Administrator for 19 Telepresence Video Conferencing rooms and 2 Polycom Halo Studios throughout KPMG’s network of offices. Key Achievements:• Created operational reviews for the National Corporate Services Group as part of firm wide streamlining of business functions.• Managed organisational change by realigning teams as part of the operating review within the firm growth strategies• Vendor management in relation to service level agreements for video conferencing infrastructure, office suppliers and audio visual maintenance agreements. • Managed budgets of three cost centres and aligned expenditure with reforecasted expectations• Cross skilled Audio Visual and National Video Conferencing into one team to bring about a greater level of service to the firm and reduce required head count. • Numerous accolades and commendations from various areas of the business including the Chairman and CEO’s Office.

Perth, Australia

Was responsible for the operations of the property and services for the Perth office on a secondment basis during the appointment of a permanent Team Leader. The property was 3.5 floors of an 8 story 5 star NABERS rated building to which KPMG was the anchor tenant. Services included Corporate Hospitality, Front of House, Events, Mail and Print Services. Key Achievements:• Realigned the team and operation to within National Standards.• Oversaw the development of the Occupancy Internal Recharge Rate (OIRR) for the office• Reviewed and discussed Future Space requirements in conjunction with People, Performance and Culture.• Redeployed staffing resources to gain greater efficiencies.• Managed relationships during change between the building owners and facilities managers. • Created and executed the budget of the four cost centres relating to operations of the tenancy and services.

Melbourne, Australia

Was responsible for a complete review of Melbourne Hospitality operations leading to a structural change. Operated across Front of House, Food and Beverage Property & Operations and National Video Conferencing. Key Achievements: • Commenced cross training in Property and Operations being exposed to internal security measures, auto-cad and restacking of internal floors. • Created better relationships between the Hospitality Services team and the CEO’s office in order to provide a higher level of support.

Sydney

Part of a team of like minded service orientated individuals introduced into the firm to achieve a higher level of internal services back to the Partners, Executives and Team Members of this international accounting firm. Changes were seen immediately in all operational facets of Corporate Services.• Assumed operational control of Food and Beverage which included service delivery to the client floor and fine dining events, internal community rooms and staff galleys. Reported to the National Head of Hospitality Services and Operations. • Worked with the Team Leader – Events in creating exceptional Events for internal and external clients of KPMG from Fine Dining Dinners to elaborate cocktail parties and themed functions.• Reduced operational costs and brought the department cost neutral and profitable for the first time in 9 months through correct ordering processes and staffing thresholds. • Fostered and created new partnerships with suppliers and contractors. • Introduction of new products and services to the client floor. • Creation of Policies and Procedures in line with new direction set by the Corporate Services Manager• Roll out of new Brand Standards of collateral to operational requirements• Assisted with the Implementation of a new Event Management System.• Introduced new suppliers, in particular new contract staff into the firm which in turn saw an increase in the level of service provided.

Advanced Diploma, Hospitality Management

Academy Sofitel in conjunction with Victoria University.

Education record