Adam Bhatti Email & Phone Number

Sunrise, Florida, United States

Sunrise, Fl

-Troubleshooting, replicating and documenting CATS issues in the CL and production environment to assist sales reps, district managers, and home office users.- Respond to support requests via live chat, phone, and email/voicemail-Configure, support and resolve software and hardware related issues associated with desktops, laptops computers, smart phones, tablets, printers, and Windows.- Follow Help Desk Standard Operating Procedures to resolve and document all issues utilizing BridgeTrak and Zendesk.-Identify and escalate issues requiring urgent attention, redirecting problems to the appropriate resource for a resolution and providing the resolution to the user.- Working closely with Sample Accountability, Assets, and Account Manager teams to complete tasks and gather information- Complete quality control reports for repaired and newly built company devices such as iPads, laptops, iPhones for new hires and existing users - Handling hardware request for device returns and lost/stolen devices- Proficiency with the CATS application and CATS Mobile on iOS devices.- Utilizing the 3CX phone application, Fixme.it, Kaseya, Tawk to, and different Ecosystems.- Conducting AOC/AOR calls - confirming delivery of samples to doctor's offices

Miami/Fort Lauderdale Area

-Giving people the ability to focus on their work and what is important from anywhere on any device at any time without distractions-Understanding, utilizing, and explaining virtualization and how it can help streamline workflow and network management-Building rapport, working with, and connecting with company leaders or partners to discuss licenses and current state.- Quantifying and selling to the gap-Producing demos regarding Citrix Workspace and the Future State of work.-Using Salesforce and Alchemy efficiently to produce reports, manage information, and progress deals-Experience with Five9, ShareFile, and other Citrix applications.- Creating and keeping up with cases as a Sales Support Specialist- Maintaining clients licenses and accounts- Aligning and working with Account Managers and Field Reps- Worked on projects such as keeping track of Live Demo statistics and historical data, and utilizing Litmos to assign, update, and reassign quizzes/courses internally for ISU students- Provided training, shadowing, and guidance to new employees regarding execution and completion of tasks, best practices, and hand off of projects.- Work in a fast-paced scheduled environment to efficiently complete and track daily calls, tasks, cases, and projects.

-Sales Consultant who specializes in Windows products, Microsoft Office, and Surface products-Deal with operations, promotions, strategy and interact with district representatives-Complete and maintain a certification-Give coaching to other employees and inform them about Microsoft

Coral Springs, Florida

- Offer expert advice on Magnolia products, scheduled in-home consultations, and recommended essentials for a complete high-quality home theater experience.- Review modern technologies such as OLED, edge lit panels, full array panels, and installation services that included television mounting on a wall. - Stay up to date with recent television models and their specifications. - Some of the product manufacturers include Samsung, Sony, LG, TCL, VIZIO, TOSHIBA, SHARP, and Insignia.

902 Clint Moore Road Suite 230, Boca Raton, Fl 33487

- Work with the best at RevChain to provide high-performance billing and subscriber account management software systems. - Use Silk Test(TM) to author and execute regression and functionality testing for enterprise business applications in (Web, Java, Client/Server)- Execute, modify, and debug shell scripts and batch files for automation framework.- Worked with DBMS, execute SQL queries against an Oracle database.- Worked WebLogic and HTML technologies.- Created automated tests to approved design specifications- Write and execute unit and regression tests to ensure software meets design specifications.- Support test team during the test cycle for their deliverables.- Create and update project documentation according to project standards.- Participate in the development, review and adherence of project and department standards.- Provide timely status as requested by stakeholders.- Understanding of Agile/Scrum methodologies, Software Development Lifecycle and Software Quality Assurance methodologies.- Attend bug scoring meetings to assign each bug an amount of time to be worked

Boca Raton, Fl

- Work on a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology.- Provide personalized service and exceptional expertise for customers.- Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.- Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

201 Se 6Th Street, Fort Lauderdale, Fl

- Worked as an intern in the shadow of Gordon Weekes, Public Defender.- Shadowed attorney during a normal day at the office- Developed strong interpersonal, presentation skills and business acumen- Reviewed cases and the legal process- Interact with Crime Scene Investigation

Bachelor’S Degree, Computer Science

Programming - Programming in C/C++ using Visual Studio Hardware/Low Level Programming - Programmed TI MSP430 ultra low power.

High School, Math Science And Software Focused

Activities and Societies: Web development in HTML using CSS Image processing and editing with Adobe Lightroom Certifications in Adobe.