In my present capacity, I cultivate client relationships and guide our technical team, comprising five members, for their day-to-day activities and overarching objectives. I take charge of end-to-end project management and supervise a spectrum of services encompassing sales and technical consultations, business operations, compliance, and security.

Within this position, I was responsible for the implementation and design of both new and existing line-of-business applications. I conducted thorough examinations and audits of information, database systems, and operational processes. I additionally crafted custom reports and dashboards to facilitate the tracking of KPIs. I also took on the role of an escalation point for training and support related to the company's line-of-business applications and ERPs. Notable achievements during this role include:• Devised and automated processes utilizing SQL and Power BI, resulting in precise reporting of intricate divisional KPIs and the elimination of weeks of effort.• Spearheaded the identification and deployment of new software to automate the annual performance review procedure.• Introduced an innovative electronic timecard solution, eliminating the need for paper-based timecards, significantly enhancing efficiency.

My role here encompassed the design of business procedures and workflows, conducting comprehensive studies and audits of information and database systems to ensure compliance and efficiency. I provided application support for system security, and imparted training to staff on payroll, financial, and personnel management systems. This role also involved formulating well-informed recommendations for policy enhancements and procedures concerning information systems.Some noteworthy achievements and contributions include:• Created an Excel-based application to automate importing financial data from a division's software into the ERP.• Overhauled and revamped the process for reconciling a division's revenues by utilizing PowerShell and SQL, which allowed for on-demand reconciliation of the entire chart of accounts.• Eliminated hundreds of hours of work per quarter previously spent tracking, reporting, and reconciling a division's revenues, cash receipts, and KPIs by building applications and reports in PowerShell, Excel, and SQL.

Out-sourced, flat-rate IT services

I provided technical assistance to 50 Home Office users and 250 users in remote offices across the United States. I provided IT support and was responsible for compiling and automating financial and business reports while optimizing company processes.Significant achievements within this role encompass:• Taking the lead in implementing and integrating GIS software and a web portal tailored for the Franchise Sales team.• Designing a Microsoft Access application that greatly aided a division in effectively tracking compliance data.• Pioneered a novel role (which became a tradition) for an IT team member to DJ and manage the audio-video equipment during presentations for the company's out-of-state annual conference.