Adam Bolivar Email & Phone Number

Portland, Oregon, United States

• Lead for UT New Homes and other New Homes programs for RMPo Maintained trust and cultivated relationships with multiple raterso Created and managed Excel trackers of applications receivedo Confirmed meter numbers and account addresseso File QC of HERS, Energy Star and AHRI certificateso Set up Excel data entry mapping templateso Processed applications (data entry to Salesforce)o Sent and followed up with missing information reports to raterso Trained and supervised processors to assist with processingo Wrote and maintained process docso Provided metrics reports to program teamo QC applications for final approval • Weekly invoicing for Rocky Mountain Power programso Created invoices in Salesforce and synced from other databaseso Assembled lighting PDF invoice packets using Adobeo Generated DSMC reports and supported data spreadsheetso Ran Excel macros to do QC checkso Followed up with processors to resolve inconsistencieso Created and managed prepayments and overhead requestso Managed Sharepoint trackerso Wrote weekly invoicing newslettero Assembled Excel and Abode invoices to submit to client

Portland, Oregon, United States

As an Operations Analyst, I was responsible for weekly invoicing of RMP’s Lighting, Non-Lighting and UT New Homes programs, and worked to transition invoicing to twice a week, as well as implementing to overhaul the invoicing process. I oversaw transitioning the processing of UT New Homes applications to a new DSMT system.

Portland, Oregon, United States

I began at CLEAResult processing applications for RMP’s UT New Homes program, which had been languishing due to staff changes. I quickly caught the project up and improved the process to make it more efficient. Because of my good work, I was entrusted with invoicing Lighting, Non-Lighting and UT New Homes, and became an indispensable member of the Rocky Mountain Power team.

Portland, Oregon Area

I am a freelance writer with a wide range of professional publishing credits, including:• Ballads for the Witching Hour (book), Hippocampus Press, 2022• The Ettinfell of Beacon Hill (book), Jackanapes Press, 2021• The Lay of Old Hex (book), Hippocampus Press, 2017• Black Wings of Cthulhu VI, contributor, PS Publishing, 2019• Atomic Age Cthulhu, contributor, Chaosium, 2015• Steampunk Cthulhu, contributor, Chaosium, 2014• Uncle John’s Bathroom Reader, contributor, Baker & Taylor, 2010-16

Berkeley, Ca (Remotely From Portland)

• Devised test plans on TestRail with step-by-step descriptions and milestones, linked test plans with automated Selenium regression tests• Captured video of bugs using Jing• Managed bug report cases on Fogbugz, Bugzilla, opening, prioritizing, assigning and closing cases• Verified software release cycle in development, test and development environments

Berkeley, Ca (Remotely From Portland, Or)

• Account manager for top-earning vendors• Supervised account managers: scheduled phone and email coverage, set weekly meeting agendas, wrote job reviews• Customer support by phone, email and chat• Managed vendor data in Salesforce CRM• Generated monthly sales spreadsheets for vendors• Worked with VP of Sales to coordinate email promotional campaigns for vendors• Worked with translators to localize web content into 13 languages• Configured registration code and digital download systems using Linux, SQL and Perl• Responsible for Backup CD and other auxiliary services• Used database and admin software including Bugzilla, Fogbugz, Jira, Slack, Dropbox, GoToMeeting, Zoom and Microsoft Office• Wrote and edited content for website, sales promotions and FAQs

Berkeley, Ca

• Supervised employees: scheduling, training, hiring, firing• Took inventory and ordered stock• Bookkeeping• Store operations: cashiering, food preparation, stocking shelves

Boston, Ma

• Data entry of open-ended and keying closed-ended questionnaire items• Data verification of other coders• Filled out question cards for coordinators to classify unknown data• Daily backup of data

Waltham, Ma

• Assisted glassblowing with making jewelry: heated glass in furnace, held pipes and puntils, operated mold, fashioned glass loops, transferred newly blown pieces into cooling oven• Cleanup of glass fragments• Shipping• Bookkeeping

English Literature

Creative Writing

High School