Adam Bourque Email & Phone Number

Reston, Virginia, US

Arlington, Virginia, US

Hanover, MD, US

St. Louis, MO, US

Reporting and Queries using Configuration Manager.Application Packaging Using AdminStudio 2013.Migrate SCCM 2007 to 2012.Licensing reporting using JAMF Casper.Level 3 and 4 Incident Management.SCCM syncing with AD.Task Sequences and Advertisements.Documentation.

Green Bay, US

Migrated Infrastructure to SCCM 2012 from Zenworks.Migrated Infrastructure to Windows 7 from XP.Trained IT on SCCM and Application Packaging.Consulted on SCCM implementation best practices.Packaged applications for Windows 7.Compatibility testing for applications on Windows 7 migration.Distribution point creation and deployment.SCUP implementation and.

Vernon Hills, IL, US

Clients: Vectren Energy, Franklin County Child ServicesPackaged applications for the Windows 7 migration using AdminStudio 2013.Remediated applications considered incompatible with Windows 7.Provided consultation for SCCM 2012 Team over servers and Distribution Points.Trained Vectren employees on Packaging fundamentals.Solved issue with failing package.

Pittsburgh, Pennsylvania, US

Managed PNC's packaging and UAT efforts for the Windows 7 Migration.SME for UAT and Packaging efforts.Worked as Liaison between PNC and Dell.Consulted on developing PNC's ongoing policies.Wrote, owned and managed PNC's ACR, Packaging and UAT processes using Office 2013 and Visio 2013.Supervised team of resources performing processes for ACR, Packaging and.

Vernon Hills, IL, US

Clients: Black Hills Energy, PGE, Amway.Packaged applications for Windows 7 Migrations using AdminStudio 2010 and 2013.Wrote and packaged custom script for in VBS and Autoit.Deployed applications using SCCM 2007 and 2012.Consulted on SCCM migrations, installations, and configurations.Working remotely and traveling to customer sites.

Brooklyn Heights, Ohio, US

• Supporting Graftech's SCCM environment worldwide.
• Migrated environment to new domain.
• Migrated workstations to Windows 7.
• Streamlined USMT Migration
• SCCM Engineering.
• Query Building.

Detroit, Michigan, US

• Packaged application for BCBSM’s Windows 7 rollout.
• Performed SMS/SCCM administration.
• Converted packages for the Windows 7 conversion.
• Created packages for XP, Vista and Windows 7.
• Created single packages for multiple versions.
• Scripted several complex custom actions.

Greyhound Retirement Adoption Care and Education (G.R.A.C.E.) is a non-profit corporation registered in the State of Michigan. G.R.A.C.E. is an all volunteer organization that works to find permanent homes for retired racing Greyhounds. G.R.A.C.E. holds a neutral position on the Greyhound racing industry.

Dearborn, Michigan, US

• Packaged Ford’s internal and external applications.
• Packaged Ford’s critical engineering applications to multiple languages.
• Performed SMS/SCCM administration.
• Converted packages for the Windows 7 conversion.
• Created packages for XP, Vista and Windows 7.
• Created single packages for multiple versions.

Application Packager / SMS EnginerPackaged applications for Henry Ford's desktops and server.Performed SMS administration.Assigned packaged applications via SMS.Active Directory Administration.Installed Virtual desktops and servers via VMware.Created and repaired many applications/objects for enterprise.Packaged using Wise and Installshield.

Dallas, TX, US

Solved multiple issues with Comerica's network.Rolled out OpenSSH to all servers.Resolved several Network routing and traffic issues.Rolled out ZENworks for Servers 7 to Novell servers.Solved iFolder latency issue.

Performed Problem Management for Delphi Global ITProvided corrective actions to high severity problemsEnforced the corrective actions within HP were being followedCoordinated the Root Cause Analysis effort in the towersEnsured the RCAs were correct and properly written for Executive level customerVerified that corrective actions were being carried out as.

Armonk, New York, NY, US

• Performed Incident Management for General Motors Global IT infrastructure.
• Ensured timely resolution of high severity incidents.
• Authored ITIL processes for GM’s conversion.
• Reports went directly to CIO for his use.
• Enforced that proper ITIL process were being followed globally.
• Wrote service management processes for GM and IBM.

Hanover, MD, US

• Assigned: Foremost Insurance Position: Lead Scripter
• Packaged and deployed software applications utilizing Wise Install Master 8.1, Wide Package Studio 6 and ZENworks.
• Led project to implement Altiris after Novell to Windows migration.
• Supported Windows 2000/XP and Novell 6.0 Operating Systems.
• Performed 3rd level support.
• Provided remote systems administration and support.

Moline, Illinois, US

Member of the AERO (Agent Equipment Roll-Out) project. Traveled to State Farm offices and installed network hardware, software and related peripheral equipment.Software rollouts were deployed with Altiris and Wise Package Studio from Windows 2K serversDisposed and recycled old hardware.Trained end users on new equipment.Assured data integrity of migrated.

US

Designed, implemented and supported a total network for the Remittance and Information Processing Department. The first to implement Novell 6.5 into the Bank One network.Integrated Novell eDirectory with Active Directory.Application packaging and deployment with ZENworksInstalled and configured Windows and Novell servers with Active Standby to fail over.

Washington, DC, US

Provided end user support and issue resolution with Novell eDirectory (NDS) and with Windows 2K networks and Exchange servers.Supported Workplace Automation, printers and all network hardware and software.

Migrated servers from Novell 4.11 to 5.1Performed Systems Administration duties to 7 sites in 6 states.Created backup rotation and reporting processStandardized remote management and supportCreated software distribution scheme and process using ZENworksLotus Notes and Domino Administration

Hanover, MD, US

Workstation and Novell server installationApplication deploymentSystems Administration on both Windows NT and Novell NetwareY2K ComplianceTroubleshootingLegacy software work

Associates, Applied Science

Education record