Moved into the Client team and more recently the Accounts, Registrations and Markets team after promotion to Tier 2, to increase my exposure to new products.Duties include; Systems monitoring via Pagerduty, Grafana and Application Insights. Rolling out system updates via Azure or Octopus deployments and dealing with helpdesk/hotseat duties as part of a rota, liaising closely with our development teams to investigate any issues that arise regarding our products.Working on Azure pipelines to streamline and automate our deployment processes, and using Cortex XSOAR for playbooks to help minimise system issues and assist our Operations Centre to perform system checks automatically without referring to individual teams for feedback.Assisting with Severity issues on an ad-hoc basis, and covering duties of the Service Owner if required, including escalating any severity issues and working on resolution.Creating technical documentation and play books via confluence to help train staff on new features and products, and to help improve the knowledge/skills matrix across the team.Responsible for identifying issues, and subsequently creating Azure work items based off investigations with a view to improving the team knowledge base, and using Azure boards to create and prioritise work items for possible future improvements / development opportunities in line with business OKRs.During my time in the Client team, I identified areas of improvement in workflow after requesting to spend 2 weeks in the configuration team, then took responsibility for specific project items working with the co-located configuration team to improve standardisation of configuration templates to help minimise potential system impact, and downtime due to misconfiguration.I also led training sessions on our products for team members, and also for senior management / function leaders.

Working initially for the Casino Gaming Database team, dealing with helpdesk queries from our operators and using SQL to interrogate the databases as and when required and then contacting operators via helpdesk email or telephone to update them on resolution of their queries/issues.Took the initiative to create a new user handbook document to assist new starters with the process for probation exams, exam scheduling and taking exams in the office, which was then adopted by the business.After 6 months, as part of a business restructure, I was chosen to be part of a new IOM Player Experience Lobby team dealing specifically with our casino gaming lobby and working as part of a larger team across the Isle of Man and Durban office. Deputised for the Player Experience Lobby Service Owner as and when required, dealing with any issues that arose including escalating any severity issues via the appropriate channels, and working with other colleagues to remedy this issue taking position as SME if required.Created technical documentation on the lobby products to assist new starters in the team, and also took the lead to train new starters that joined our team, and continued to mentor them as they progressed within the team.Led multiple training sessions as and when required for senior management as part of the business knowledge share program.Completed the Continuous Delivery masterclass with Dave Farley at Goto Copenhagen in 2019 to give insight into the continuous delivery method for agile software development.

Co Owner and creator at DaleWood Craft Designs & Mannin Laser Cuts - home businesses creating custom home décor items and gifts for the discerning customer, all crafted in the Isle of Man.I create metal sculptures from copper, brass and steel as well as working with my wife to create our other items including wedding dropboxes & guestbooks, keepsakes pictures, family trees, birthday boards, countdown boards, painted gift pots and more.As well as crafting the gifts, I also administer the order book and update and submit all the finances relating to the business.Mannin Laser Cuts was created early 2015 to complement DaleWood Craft Designs however this has mainly been amalgamated into DaleWood, we can cut and engrave mdf, wood and acrylic to create customised bespoke orders for both personal and commercial customers. We also act as an on-island supplier for craft supplies to local crafters, school associations and Cubs/Brownies groups.We create our designs in-house using a variety of software packages, and can create custom bespoke designs for our varied client base.www.facebook.com/dalewoodcraftdesigns www.facebook.com/manninlasercuts

Deputised for the IT Manager in his absence dealing with all his work responsibilities, including IT staff requirements.Dealt with building and facilities management issues, office equipment purchasing, office move administration and business continuity - dealing with contractors and 3rd party suppliers where necessary.Project managed numerous company projects, as well as being local team leader for larger projects involving Co-Op Bank in the UK.Projects included : IT Systems Data Handover Project, Banking System Infrastructure Upgrade, Data Visualisation Project, Licencing Review Project, One Active Directory Project, Risk Overview Project.Product Owner for the banking systems and multiple SQL databases with over £2bn worth of accounts, also responsible for the Disaster Recovery provision of these banking systems. Managed the relationship with our 3rd party banking system supplier, and managed the software lifecycle for the banking system in conjunction with business stakeholders - prioritising upgrade requests, feasibility assessment, User Acceptance Testing, system releases and post implementation review in line with SLAs.Developed and maintained dashboards, reports, and visualisations for senior management and function leaders via Crystal Reports, Excel, SQL and using 3rd party software for up to date monitoring of financial data and product insights.IT business partner for Finance and Compliance departments, and designated member of IT dealing with all internal and external IT auditors, providing all information and documentation on request, and responsible for the annual statement production.IT representative of the Britannia International Management Crisis team, responsible for providing accurate and up to date systems financial data when crisis situations arose. As part of the IT team, we dealt with all aspects of IT infrastructure and associated software, day to day helpdesk queries, and work requests from the head office in the UK.

After an IT team restructure, I became responsible for administration of the banking systems and their required SQL databases, and also producing Management Information when required via direct queries, crystal reports or active dashboards.A member of the IT team dealing with all aspects of IT infrastructure and associated software, day to day helpdesk queries and longer term project work.Managed the 3rd party relationship with our banking system software supplier, and managed the software lifecycle for the banking system - upgrade requests, feasibility assessment, user acceptance testing, system releases and post implementation review.I was responsible for the annual statement production in conjunction with Marketing and Customer Services, to produce annual statements for over 18,000 customers..

Working for the Business Information Manager dealing with the administration of the banking systems and their required sql databases, and also producing Management Information when required.Developed a Word macro to print customer letters via multiple printer trays allowing for a significant reduction in letterhead paper usage/wastage.I was responsible for the annual statement production in conjunction with Marketing and Customer Services, to produce annual statements for over 18,000 customers.Also dealing with helpdesk requests as part of the IT team to support all the infrastructure across 3 sites, and working on longer term project work.

Working for the Network manager dealing with network support ( hardware and software) and dealing with helpdesk issues as part of the IT team.After a restructure and additional staff were taken on, I was moved to the Business Information side of the business, dealing with the administration of the banking systems and their required SQL databases, and producing Management Information when required.Responsible for the annual statement production in conjunction with Marketing and Customer Services, to produce annual statements for over 18,000 customers.Dealt with helpdesk requests as part of the IT team to support all the infrastructure across 3 sites and working on longer term project work

Presented the Saturday morning breakfast show and later moved to present the Sunday morning breakfast show. Weekend work only.

Working on the development team, object orientated coding using Graphtalk software

Worked as a trainee web developer and assisted with the engineering department constructing pcs for sale to consumers.