Adam Bramhall Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Seattle, Wa, Us

Edited UX and documentation content for 19 AWS services across multiple categories, including developer tools, networking, robotics, security, and quantum computing. • Developed and maintained editorial standards across services and content types, including UX content, contextual help, developer guides, user guides, and API references.• Partnered with technical writers, developers, UX designers, and product managers to improve the AWS experience for customers.• Led improvements in information architecture and content strategy, applying insights from qualitative and quantitative research.• Used readability scores and customer metrics to inform strategic edits.

Waltham, Ma, Us

Built and led a small but mighty cross-functional team of instructional designers, graphic designers, and technical editors. We developed strategies to communicate complex technical information, helping global telecommunications providers understand how Netcracker transforms the way they deliver services. We collaborated on large-scale digital transformation projects to create documentation, training, marketing, and executive content, including user guides, presentations, online learning, videos, catalogs, brochures, and messaging documents.• Cultivated a consistent voice, tone, and design strategy across all technical communication with a focus on clear, engaging content and outstanding visual communication.• Curated a library of customer-facing content with more than 1,000 learning assets, including technical documentation, presentations, workbooks, videos, job aids, online learning courses, quizzes, assessments, and surveys.• Defined workflows and processes for cross-team content development while sharing best practices and making space for growth and innovation.• Collaborated with subject matter experts such as engineers and solution architects to gather technical information and transform it into customer-friendly content.• Coordinated with brand and marketing to ensure technical communication aligned with design standards.• Incorporated creative writing and storytelling techniques to improve engagement and demonstrate the value of technical services for customers.• Analyzed user research, using insights to iterate on deliverables and improve customer experience.• Interviewed 300+ candidates and participated in the successful hiring of 30+ candidates across five teams.• Developed hiring assessments for technical writers, editors, graphic and instructional designers, client trainers, and training delivery managers, raising the bar for performance.

Waltham, Ma, Us

Led editorial strategy and style for digital transformation and support services delivered to Netcracker customers.

Waltham, Ma, Us

Edited business and technical content written by a global team of technical writers, instructional designers, trainers, and subject matter experts, including user guides, administrator guides, developer guides, web help, eLearning, instructor-led training, design documents, and job aids.• Managed editorial queue and workflow with a high volume of requests.• Performed substantive editing, copy editing, and proofreading.• Edited content for grammar, punctuation, style, clarity, consistency, and completeness.• Mentored writers and other contributors, providing constructive, tailored feedback.• Maintained editorial standards and ensured content conformed to internal and external style guides.• Advised on effective user interface text, including navigation elements, labels, and error messages.• Performed instructional design and technical writing functions when needed, interpreting design documents, collaborating with SMEs, and developing course materials and documentation.

Merrimack, Nh, Us

Edited technical content across a broad range of computer hardware markets, including servers, workstations, desktops, and thin clients. Responsible for writing and editing internal documentation designed to assist users with content management software and internal processes.• Edited a broad range of technical information to create clear and usable content for internal and external audiences.• Edited descriptions, specifications, and compatibility information for complex, customized hardware products, including converged systems, servers, workstations, and thin clients.• Applied SEO practices to improve discoverability and drive traffic.• Wrote and edited instructional and reference guides, including formal definitions for a taxonomy of over 400 technical categories.• Coordinated regularly with product managers, vendor specialists, and technicians to deliver critical, customer-facing content within established time frames.• Trained new editors to research and validate technical information, identify and correct errors, apply style guides, and enhance clarity, concision, and usability.

95877 Bezons, Fr

Assisted claimants with applications for war pensions and disability benefits.• Maintained frequent communication with clients and advisory bodies.• Consistently exceeded case management targets across multiple contracts.• Edited and proofread reference materials, training guides, reports, and letters.

Master’S Degree, Renaissance Literature

Master’S Degree, English Literature

Certificate Course, Typography

Timber Framing Intensive

The Art Of Drafting

Cruck Framing