Adam Button Email & Phone Number

As a Digital Support Specialist at Localsearch, my role involves carefully updating websites with an eye for detail. With experience in website testing, I prioritise quality and accuracy. Effective communication is key, as I engage with clients via email and video calls to understand their needs.

Gold Coast

Gold Coast, Queensland, Australia

In my previous job, I worked as a Quality Assurance Specialist for one of Australia's major banks, part of the BIG 4. My role involved reviewing and fixing records for large commercial banking customers, land titles, and mortgages. I accessed customer accounts and sensitive information through various live banking systems within a highly secure office setting.As part of my responsibilities, I made sure to safeguard customer information and employed different investigative approaches to… Show more In my previous job, I worked as a Quality Assurance Specialist for one of Australia's major banks, part of the BIG 4. My role involved reviewing and fixing records for large commercial banking customers, land titles, and mortgages. I accessed customer accounts and sensitive information through various live banking systems within a highly secure office setting.As part of my responsibilities, I made sure to safeguard customer information and employed different investigative approaches to handle identity verification, validity checks, and transfers to and from accounts. Additionally, I maintained a high level of accuracy and attention to detail while dealing with high-volume data entry and contributed to ensuring the quality assurance of the presented data. Show less

Gold Coast, Queensland, Australia

The role is a key operational capability and delivery position within the Broadband division for Foxtel; As a broadband and telco subject matter expert I have an overall responsibility for handling provisioning and exception handling of orders in a pre-activation state; Delivering an exceptional level of service, meeting key performance indicators, identify opportunities to improve on customer value with a true focus on the customer experience and efficiency.Key… Show more The role is a key operational capability and delivery position within the Broadband division for Foxtel; As a broadband and telco subject matter expert I have an overall responsibility for handling provisioning and exception handling of orders in a pre-activation state; Delivering an exceptional level of service, meeting key performance indicators, identify opportunities to improve on customer value with a true focus on the customer experience and efficiency.Key Responsibilities:The key goals and responsibilities include:  Providing support to internal and external parties by processing, exception handling and troubleshooting for the product and/or service orders. Understanding and utilising internal systems and/or third party portals/systems to complete provisioning. Responsible for all order types being provisioned via Telstra Wholesale Portal and are processed efficiently and accurately according to agreed SLA to a completion state; Act as the contact or escalation point for error correction, follow up on provisioning issues and liaise with customers, team members, team leaders, 3rd party stakeholders, and other Foxtel employees;The required skills, experience and qualifications for this role include: Core Competencies Deep understanding of telecommunications service process flows including delivery, activation and validation as well as systems and back office operations. Strong ability to build relationships with external suppliers and internal Foxtel teams Strong working abilities, professional and pro-active attitude. Proven adaptability to new working environments  Understanding of broadband technology and consumer products. Show less

Gold Coast, Queensland, Australia

Handling inbound/outbound call traffic, assisting customers with inquiries about their orders' progress, providing details/solutions for delays in their orders, assisting with billing/sales inquiries, setting up payment plans, or providing detailed information/selling products/services, and offering technical support to customers in need.• Assisted in identifying customer trends (faults, failed connections) and issues within our customer base, such as dropouts, no sync faults, DOA, and… Show more Handling inbound/outbound call traffic, assisting customers with inquiries about their orders' progress, providing details/solutions for delays in their orders, assisting with billing/sales inquiries, setting up payment plans, or providing detailed information/selling products/services, and offering technical support to customers in need.• Assisted in identifying customer trends (faults, failed connections) and issues within our customer base, such as dropouts, no sync faults, DOA, and no dial tone. Show less

Gold Coast, Queensland, Australia

Bachelor'S Degree, Visual Media, Graduated

Proud graduate with a Visual Media degree, equipped with a comprehensive skill set that spans the realms of web development and video.

Diploma, Intermedia/Multimedia, Graduated

Developed specialised skills in 3D modelling, character design, drawing, design, visual storytelling, compositing, motion graphics, motion.