Adam Buys Email & Phone Number

Draper, UT, US

San Jose, CA, US

• Recruited to develop strategy and team to increase IP adoption among existing customers (25K customers)
• Averaged 110% IP adoption quota attainment on a monthly basis
• Developed comprehensive reporting to cater to direct leadership as well as Executive leadership
• Collaborated closely with post-sales, product, and marketing teams to provide feedback and enact change
• Recruited during the initial stages of BILL's IP initiative to build customer strategy, processes and pressure test performance expectations

San Jose, CA, US

• Oversaw $600MM of monthly payment volume for BILL’s top 1% customer base (60 clients) (Joined via acquisition of Divvy in June 2021)
• Averaged 125% customer retention quota attainment on a monthly basis
• Led implementation, training, and troubleshooting efforts for the company-wide transition from annual contracts to M2M agreements, requiring internal and external collaboration and problem-solving
• Increased customer adoption and drove expansion of BILL's payment products through effective research, aligned value propositions, and customer meetings & interviews
• Spearheaded the development of internal resources for client management, interviews, and outreach to enable post-sale team to more effectively prepare and learn BILL clients’ business
• Recruited during the initial stages of BILL's post-sale initiative to pressure-test customer strategy, performance expectations and processes

San Jose, CA, US

Oversaw $23MM in monthly spend for the largest book of business in SMB business segment (400+ clients) (Acquired by BILL in June 2021)

San Jose, CA, US

• (Acquired by BILL in June 2021)
• Responsible for a book of business consisting of 400+ clients and a monthly spend quota of $23MM in client spend per month, the largest internal quota in the SMB segment
• Achieved 104% spend retention amongst book of business
• Identified 154% of expected new business opportunities
• Closed 107% of expected new business opportunities
• Achieved 140% of client outreach/communication expectation

• Developed a training manual to standardize course content for the company’s forthcoming psychoeducational LMS, intended for use by external partners, acquisition pitches, and 10 internal therapists
• Established go-to-market framework including company name, logo, style guide, positioning, and messaging
• Identified key target demographic information through creative use of repurposed company Facebook ad data

Blackfoot, ID, US

• Managed $400,000 of annual ad spend for more than 40 clients in SEO, PPC and Social Media campaigns.
• Developed new-hire training program that reduced time spent building PPC ad campaigns by roughly 67% and was embraced into the general company-wide training program
• Consistently delivered significant ROI for 40 clients which expanded their market potential and enabled them to increase monthly ad spend budget by an average of 50%
• Recovered business for clients in excess of $30,000 through detailed analysis of Google Ads reports and implementing insights to optimize ad accounts
• Conducted monthly client meetings on industry changes and insights and facilitated cross-functional communication between both internal and external stakeholders

St. Louis, Missouri, US

• Managed a branch with a fleet of 200+ vehicles focusing on customer service, sales and marketing, and operations.
• Surpassed company qualification sales goal in 8 out of 10 months
• Exceeded company fleet growth goals at the local branch level by 33% through customer-focused service and diligent execution of company procedure
• Voted “Top Customer Service Rep” by both peers and management on 7 occasions amongst 25+ peers, delivering on Enterprise’s differentiating value proposition and strategy
• Promoted within 3 months of employment, 2x as fast as the company average

Rexburg, Idaho, US

• Oversaw 200+ advertising and marketing projects for 17 campus departments and sub-departments.
• Led a cross-functional team of 20 employees including designers, web developers, videographers, photographers and copywriters to produce quality and on-time deliverables
• Ensured agency remained profitable and organized through sole ownership of a project data collection system (TeamDynamix) and reporting on operational KPI’s for the agency to the BYU-I Executive Office
• Directed transitional efforts to a new project management software (Teamwork), improving agency efficiency
• Trained and mentored 7 Project Managers enabling them to become subject experts in their respective verticals

Rexburg, Idaho, US

• Helped students, family, and faculty via phone, email, and live chat regarding questions about the university in an effective and accurate manner
• Assisted students and prospective students with information regarding university services and resources
• Handled any feedback submitted to the university by resolving the concern or distributing it to the correct department
• Cross-Trained as an information desk specialist, Information Technology specialist, and Intervention specialist

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Advertising