Lost Creek Realty provides real estate services to the Colorado Springs and surrounding areas.The home you want -- the experience you deserve!• Assisted nearly 50 families navigate the selling / purchasing of homes. Strong communication and customer service demonstrated to lessen housing stressors• Nearly 20M in sales

Lost Creek Construction was built on a legacy of excellence, honesty, and exceptional quality that has spanned generations.• Created relationships based on trust with buyers, project managers, project coordinators, vendors and suppliers. Solely made decisions with the buyers best interests in mind• 92% referral based

Armstrong Real Estate Company provided real estate services for Colorado Springs, Monument and surrounding areas.• Assisted families with their home buying / selling needs. Provided constant communication while helping clients navigate the real estate processes as seamlessly as possible• Over 14M in sales

INNOVA Recovery Services is a start-up, Intensive Outpatient Program (IOP) focused on helping individuals overcome addictions related to substance use, including alcohol and both prescription and non-prescription drugs.

Mayhill Hospital is a private psychiatric hospital specializing in mental health and chemical dependency care for adults and seniors. We are one of the few facilities in the area that can provide care to those individuals with both coexisting psychiatric and medical conditions.

• Analyzed data points and assisted managers develop strategies on how to best support and empower their teams• Evaluated and designed people-focused processes to improve efficiency• Established employee appreciate programs to help foster a trust-based positive culture

• Communication liaison for the executive and directorship level teams with the front-line staff• Collected and analyzed process-based data to determine opportunities for improvement

Cornerstone Health Care is a group of more than 290 physicians and mid-level health professionals (Physician Assistants, Nurse Practitioners) with more than 75 locations throughout North Carolina.• Travelled to and met personally with 23 office managers to determine and verify the reports being used in order to identify gaps in the reporting process• Uncovered various mechanisms with variability of how numerical information was being analyzed and reported. Determined a root issue was that 3 different mechanisms for reporting were being used• Recommended multiple, viable options of how Cornerstone can reduce their different reporting mechanisms from 3 down to 2 to create more continuity throughout the company, thus improving and streamlining their reporting operations

StoresOnline partnered with small business owners and entrepreneurs to design branded visual platforms to highlight services and boost ecommerce revenue. Known for award-winning customer support.• Created a database tracking system and forecasting model in MS Excel that reduced employee requirements to ½ FTE and saved over $300,000 of direct costs per year• Developed strategic business plan, in conjunction with CEO, CFO, President and VPs, that led to annual revenues of over $30 million• Analyzed demographic data from historical sales and American Names Services warehouse to establish target markets in over 300 cities in the US, Canada, UK, New Zealand, Australia

• Exceeded company-set, departmental goal by achieving and maintaining a weekly customer service level rating in excess of 95%• Analyzed daily performance of call center representatives that included length of call, quality of call, customer service level, among other various metrics, which led to improved forecasting efficiencies and surfaced need for flexibility of outside call center