Adam Calladine Email & Phone Number

United Kingdom

Uk Wide

• Guide hotel staff and senior managers through a structured and detailed software configuration, installation and training program to customer specific requirements.• Conduct training sessions to a wide audience covering all hotel departments both onsite and remote.• Actively take control of the project delivery components for which I am responsible, seeing the installation through to completion.• Help implement learning and training across all operational areas of a hotel and provide day-to-day support during the installation timeframe.

Talbot Hotel, Malton

Working operationally within properties alongside General Managers to monitor performance, conduct evaluations and improve customer service as well as covering shift patterns across multiple sites to maintain operational efficiency.Conduct weekly business reviews and contribute towards forecasting and rota planning as well as wage and budgetary control within set limits.Resolve issues regarding hotel services, amenities, and policies.Evaluate hotel performance and working with head office to contribute towards financial activities including room rates, budgets and forecasting.Carry out regular reviews of guest feedback and assist in formalising actions to address key issues.

United Kingdom

• Project-based role, coordinating and facilitating the technical and operational launch of new hotels, often handling multiple launches at the same time – successfully onboarding 3 properties in 1 month.• Building close relationships with independent accommodation providers to facilitate a smooth on-boarding onto the OYO platform. • Developing solid relationships with property owners and staff as well as internal team’s and suppliers, working effectively to accomplish daily objectives and meet long-term goals.• High attention to detail, accurate data collection and utilising commercial acumen to capture and extract property booking, revenue and performance data to migrate and onboard the property accurately and within set timeframes.• Working closely with owners and property teams at all levels to monitor and implement required quality standards, creating action plans to improve quality and guest experience. • Oversee each project from initial steps through to completion whilst also monitoring overall progress of owner-led projects across health and safety and branding to improve the overall state of the property.

United Kingdom

• Full responsibility for developing and managing a regional portfolio of partner properties through close account management. • Developed solid relationships with property owners to ensure maximum benefit from their partnership. • Worked alongside owners operationally, reviewing occupancy, channel availability and quality standards as well as interpreting online and system data. • Provided training, support and coaching for new properties and their staff• Lead monthly performance reviews utilising revenue data. Conducting thorough weekly property audits ensuring guest experience and brand standards are maintained to deliver a positive guest experience. • Worked one-on-one with property owners to ensure guest experience objectives were met and standards were consistent. • Created and implemented action plans, placing a focus on turning low performing properties around, extensively improving product quality leading to a 13% increase in guest feedback scores.

York, United Kingdom

• Ownership and coordination of the onboarding process for all new hotels through integrated and efficient management, delivering portfolio growth and reducing process duration by 25%.• Provided a single point of contact for all new hotels to cement partner relationships and ensure a platform for revenue growth. • Actively delivered onsite training and support to ensure full understanding of the brand systems and processes to achieve hotelier return on investment targets. • Certified Quality Assurance Assessor with Best Western International working with owners to educate, implement and maintain standards whilst also identifying potential design and operational changes to increase guest satisfaction - resulting in 90% of properties achieving certification at the first assessment. • Built and maintained key business relationships through excellent and effective account management to secure additional business leads and also maximise opportunities for success within the early stages of their brand association, leading to a 18% revenue growth for one hotel in its first month. • Managed account strategy and liaised with clients to build strong and lasting rapport and foster client retention, resulting in 10% of properties rescinding resignations and retaining brand membership.• Nominated for ‘Brand Ambassador’ at 2017 annual staff awards and part of ‘Team of the Year’ for 2017 and 2018.

York, United Kingdom

• Provided full support towards portfolio growth strategy with the recruitment of new hotels to the brand. • Delivered constant and effective communication and built professional relationships with contacts at all levels across the industry. • Targeting of potential hotel acquisitions through sales pitches, cold calling, networking and marketing initiatives to promote the benefits of the brand. Converted enquiries into warm leads through timely and informative responses. • Built and maintained key business relationships through excellent and effective account management to secure additional business leads.• Successfully negotiated new franchise agreement contracts to maximise brand income, contributing towards a portfolio growth strategy.• Achieved certification from Best Western International as a Quality Assurance Assessor / Hotel Inspector.