Adam Callender Email & Phone Number

London, Gb

London, England, United Kingdom

• Lead the development and delivery of all contractual milestones including documentation, project plans, detailed technical and service designs, ITIL processes, training plans and quality plans.• Managed the relationship with key subcontractors to ensure the timely planning and implementation of over 800 roadside ANPR cameras.• Headed up the implementation of a supporting CRM solution to manage customer accounts, exemptions from the Clear Air Zone charging scheme and issuance and progression of penalties to motorists that failed to comply with the schemes policy and charges.• Managed the relationship with a key sub-contractor responsible for roll out of c900 ANPR cameras (along with pre-requisite plans and surveys) on key routes around the Greater Manchester area.

• Project lead for a number of key workstreams which were part of a larger programme to radically transform parking and permitting within the Borough. These included the PCN (Penalty Charge) CRM system, integration of our sub-contracted car pound for (dangerously parked and abandoned vehicles) into the CRM system and the Borough wide replacement of a mobile parking app to a new service provider.• The upgrade to the CRM solution and Car Pound operation required detailed documentation of all as-is and to-be process maps, the development of system and user acceptance test plans/scripts. The execution and defect resolution of all testing and eventual transition to live via detailed cutover plans.• Handled the implementation of the new mobile parking payment app required a survey and update of over 2000 roadside signs across the borough, full testing of the various parking tariffs within the app along with a detailed comms plan to inform members of the public and of a transition to live plan.

• Project lead for a £4m roll out of new parking technology, new payment channels, automatic number plate recognition systems, supporting civil works and network infrastructure to 88 NCP sites. The project has both increased both the incremental revenue for “compliant” customers and enabled a new revenue stream with penalties being issued to “non-compliant” customers to the total value of c£5m per annum- Defined the roll out strategy and plan; prioritising NCPs key sites, considering bottlenecks and constraints within the supply chain, trading and environmental conditions at each site- Setup an unused NCP warehouse in the Midlands as a staging facility- Streamlined the process used by sub-contractors to bid for the works at NCP sites. This approach resulted in a reduction of 20% in the civil works costs – the single greatest cost for this project (c£3m). • Project lead for the deployment of PayByPhone, a leading cashless parking payment App, into NCPs business, replacing legacy the RingGo (approx. 130 sites) and Dash (used by Transport for London across approx. 90 sites) parking Apps and enabling a saving to NCP of c£10k per month in transaction processing fees.- Developed and executed test plans, defect tracking and resolution for App/Tariff defects and issues with several 3rd party interfaces and APIs- Replaced legacy financial reconciliation processes bringing PBP data feeds into NCPs Data Warehouse for transformation into Oracle Financials and related applications for revenue reconciliation and automated validation of PSP/Acquirer fees.

London, United Kingdom

• Project / Test Manager for an outsource contract awarded by the Royal Borough of Kingston to NSL for the provision of parking enforcement and associated back office processing, traffic enforcement CCTV, parking permit administration and all related payment channels• Project Manager delivering a number of changes to the managed services provided by NSL to Westminster City Council, NSL's largest customer• Managed the outsourcing of London Borough of Waltham Forest's parking team to NSL, providing LBWF with significant operational cost savings and efficiency improvements, whilst allowing their core team to focus on strategy and direction rather than operational matters• Developed and designed a technical solution for a web based parking permit solution for the City of Edinburgh In partnership with Xerox and Agilisys• Assisted Lancashire County Council and Warrington Metropolitan Borough Council to improve road safety and ease traffic congestion installation of automated CCTV solutions in traffic "black spots"

Bristol, United Kingdom

• Responsible for the migration of a portfolio of key business applications from "in house" to BT as part of an £18m hosting and managed services contract. This included their (bespoke) CRM application, SharePoint, MIS systems and Web content management applications• Upgraded Shaw Trust’s (Agresso) ERP solution from in house systems to a SAAS solution hosted by Unit4 (the UK licensor of Agresso). Managed user acceptance testing activities, interface testing/migration, regression testing, defect tracking / resolution and the development of training material and updated end user processes• Co-ordinated Service Provider activities to assist with the migration of c4000 Microsoft Exchange mailboxes from legacy to BT hosted Exchange servers. This also included the introduction of security, archiving and encryption technologies• Developed migration plans for the transfer of CDG data (Career Development Group – a c300 headcount organisation recently merged with the Shaw Trust) into the Shaw Trust BT managed environment

London, United Kingdom

• Project Director for a 16-month project to set-up the services team for a major £18m / 5 year contract to provide revenue protection activities related to the introduction of ‘Free Flow’ tolling for Highways England at the Dartford-Thurrock River Crossing• Delivered contracts to the London Boroughs of Lewisham and Barnet: - In both cases, the authorities outsourced both the parking enforcement services and the supporting CRM back office administration / processing activities to NSL• Implemented a CCTV solution to monitor and enforce the incorrect use of Bus Lanes by unauthorised vehicles for Transport Northern Ireland in Belfast. This solution was the first of its kind in Northern Ireland and was delivered using a combination of fixed cameras using ANPR technology and a mobile CCTV car which policed known “black spots”• Deployed Salesforce internally within NSL to ensure a consistent sales pipeline across all business units to maximise the chances of “upselling” services within existing contracts and to improve collaboration between a geographically dispersed account management team of around 100 staff

• Project delivery and support for brands including Premier Inn, Costa Coffee, Beefeater & Taybarns• Planned & led a critical infrastructure upgrade for www.premierinn.com, a £500m+ revenue channel resulting in 99.999% uptime with no single point of failure• Implemented Service Now, a cloud based IT Service Desk solution. This ITIL based service is used by Whitbread/Costa outlets to log around 15,000 incidents per month. Incidents to the multiple 3rd parties that Whitbread use for support are now automatically delegated and tracked (where possible), thus vastly improving the operational efficiencies of the service desk team• Lead the outsourcing and the upgrade of the Group financial reporting tool; Oracle Hyperion HFM to Oracle On-Demand.

London, United Kingdom

• Planned and executed the move of SSP’s UK data centre from London Docklands to Rochdale • Planned and implemented a major IT systems upgrade for Rail Gourmet, a subsidiary of SSP with around 300 staff based across 50 locations in the UK and Ireland.• Delivered a WAN upgrade project, replacing the entire SSP UK & Ireland data network, 550+ sites• Successfully created a VoIP telephony strategy, encompassing 4 head office sites & 550+ outlets• Championed the roll-out of a mobile (train-based) EPOS terminal solution for Rail Gourmet Ireland.• Set-up new processes, build & maintenance for new POS equipment in readiness for London 2012• Designed and built a new Citrix solution to effectively and robustly deliver group MIS data worldwide

Heathrow

• Invited to return to Cantono as an Infrastructure Project Manager, delivering IT insourcing projects• Focused on project leadership and delivery, following Cantono’s decision to divest its data centre• Effectively migrated customer’s IT systems to alternative locations, ensuring seamless transition• Led customer transition, ensuring operating, support skills & knowledge were properly transferred• Planned and managed required infrastructure changes at customer premises, including IT upgrades

London

• Provision of infrastructure services to outlets worldwide at airports, retail parks & conference centres• Designed & deployed a new Citrix server-based IT solution to run SSP’s stock control application• Delivered an upgrade to stock control systems used at every SSP retail site as part of improvement• Led implementation of strategic VOIP (voice over IP) telephony, enabling telephony cost reductions• Project-led post-acquisition relocation, migration & integration of systems of Rail Gourmet into SSP

• Focused on driving development of outsourced service business, negotiating 3-4 year IT contracts• Managed the provision of services with annual contract values ranging from £50k to over £250k+• Engaged with Board of Directors to define & clarify potential areas of managed services business• Developed email backup, remote application monitoring and WAN acceleration solutions with IBM• Successfully and effectively managed relationships with key distributors including IBM

• Developed Synartra’s enterprise security solution business in the UK, focussing on the healthcare and banking sectors (NHS Scotland and Royal Bank of Scotland)• Defined the product’s technical and marketing roadmap in conjunction with partners including HP and Sun Microsystems• Created vertical solutions aimed at the financial and other data sensitive sectors for providing secure Wi-Fi and secure point to point communication• Planned and managed the R&D, route to market, marketing strategies and development of the product order to move Synartra away from being a niche technical product and making it relevant to a mass audience

• Board director, taking the company from start-up to 140 employees and eventual flotation on London Stock Exchange in 2001 (Acquired by Cantono Group PLC in 2003) • iRevolution won ASP (Application Service Provider) of the year in 2001, in recognition of its hosted and managed services solutions• Instrumental in winning and managing the relationship of iRevolution’s largest ever contract, a hosted/outsourced solution to provide office applications, email, and line of business databases to a 1,500 user UK wide recruitment agency• Managed the Consulting, Development and Support teams (65 staff)

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