“A problem well-stated is a problem half solved” – John DeweyI have a knack for being able to ask the right questions and diagnose a problem quickly to get to the root of an issue. Then I’m able to draw on my deep technical and business knowledge to provide and implement practical and customer-oriented solutions.With over 20 years’ experience, I’ve developed a deep knowledge of financial markets, combining front-office and back-office experience (gained earlier in my career). My experience spans Australian and international equities and derivatives, Australian and international interest rates, and international commodities.Not only have I developed exceptional relationships across the industry, I’m able to bring technical and business people together and be the bridge between them, resulting in solutions that create momentum and aren’t inhibited by a lack of understanding.With extensive leadership experience, I get a thrill out of mentoring and developing others. I’ve mastered the art of asking questions to get to the real problem that needs to be solved. I'm inquisitive, outcome focussed, and always have the customer at the centre of everything I do.Specialties: Leadership; Technical Support; Financial Markets; Incident Management; Problem Solving; Risk Management; SQL Data Queries; Project Management; Business Analysis; Agile; Mentoring; Relationship Management; Commodities; Interest Rates; Equities; ITIL; Business Analysis; Solution Architect; Disaster Recovery; Service Delivery; Business Process Improvement; Leading High Performing Teams.