Handles all customer service issues – in person, online, or via telephone. Responsible for hiring, new hire paperwork, training, payroll, coaching and discipline. Supervises and coordinates office functions. Coordinates and supervises all electrical jobs through completion. Maintains inventory for office supplies as well as parts for electricians. Establishes good vendor relationships by meeting with sales reps to ensure best pricing and reliable product.Delivered Results• Successfully enlisted new advertising firm leading to positive company image and success within the set marketing budget.• Demonstrated successful project management insuring customer satisfaction and streamlining of work in order to provide the best results in a positive margin.• Consistent profit margin of 20-28% per project.• 99.8% positive customer survey results since joining the team.

Managed the overall operations of a not for profit youth sports organization with over ten league locations across three states. Recruited and trained all volunteers and paid staff to ensure compliance with company mission. Effectively created marketing strategies and sponsorship packages to increase participation and funding for league events. Completed payroll each week for paid staff members and did general bookkeeping for the company. Responsible for communications with sponsors, staff, and customers and directly handled all customer services. Organized and facilitated public relations events for the company.Delivered Results:• Established and implemented a standardized training for all volunteers and employees including coaches, referees, and field coordinators.• Developed and marketed a sponsorship package obtaining over $25,000 in money and items donated for special events, tournaments, and league play.• Created a new strategic marketing plan that increased registrations by over 400 youth.• Overhauled multiple facets of operations making them more efficient while maintaining the integrity of the league and saving ~$25,000 for the year including:o Researching and changing registration process eliminating ~$10,000 in fees.o Developed new business plan that involved more recruitment and utilization of volunteers saving ~$10,000o Creating and maintaining new system for inventory eliminating surplus in ordering and saving ~$5,000.

Managed the overall operations of seven brick and mortar video and game retail locations with over 100 employees. Generated monthly P&L statements to assess performance and make necessary improvements. Effectively created marketing strategies and organized grassroots events in the community. Hired and trained staff to elicit outstanding performance results. Oversaw schedules, payroll, audits and customer service levels to ensure performance excellence. Delivered Results:• Directly responsible for developing employees from entry level to management. • Received award for successful MIT recruitment.• 2-5% increase in year over year revenue after advancing to district management position.• Boosted revenue by implementing store to store stock rotation based on maximum efficiency and selling of product no longer producing.• Created a customer retention program leading to a 10% increase in customers with multiple visits.• Repeatedly met company payroll expectation of 18-20%.