Internal Account Manager
CurrentAs one of the internal account managers at Modrus I am responsible for a number of named customer accounts working in two key areas:• Keeping Customers Happy:Proactive and regular account management reviews and communication with customers via Lync, Phone and Face to Face. Work with Support and Implementation teams when customers escalate issues to ensure their concerns are met. Resolve customer complaints professionally. Produce and manage quotes for new services and equipment… Show more As one of the internal account managers at Modrus I am responsible for a number of named customer accounts working in two key areas:• Keeping Customers Happy:Proactive and regular account management reviews and communication with customers via Lync, Phone and Face to Face. Work with Support and Implementation teams when customers escalate issues to ensure their concerns are met. Resolve customer complaints professionally. Produce and manage quotes for new services and equipment securing purchase orders and signed Service Agreements as needed. Maintain and update Service Agreements. Ensure invoicing is correct and resolve customer invoicing queries.Help customers to use their technology better. Set and manage customer expectations keeping us a step ahead.• Growing Revenue:Research customer growth plans and proactively support them in using technology to achieve them.Introduce new ideas and concepts to help customers improve their use of technology.Generate referral leads for new business sales team.Liaise with marketing team to create customer stories, testimonials and case studies.In addition, the following areas are key:• Spot and resolve issues ahead of time.• Support senior account managers in managing accounts.• Keep detailed records of interactions.• Communicate proactively and in the right way with colleagues across the business, suppliers and partners to ensure all stakeholders are in the picture.• Prioritise work to ensure customers receive prompt responses Show less
