Adam Chastney Email & Phone Number

Bournemouth, United Kingdom

• As one of the internal account managers at Modrus I am responsible for a number of named customer accounts working in two key areas:
• Keeping Customers Happy:Proactive and regular account management reviews and communication with customers via Lync, Phone and Face to Face. Work with Support and Implementation teams when customers escalate issues to.
• Keeping Customers Happy:Proactive and regular account management reviews and communication with customers via Lync, Phone and Face to Face. Work with Support and Implementation teams when customers escalate issues to.
• Growing Revenue:Research customer growth plans and proactively support them in using technology to achieve them.Introduce new ideas and concepts to help customers improve their use of technology.Generate referral leads.
• Spot and resolve issues ahead of time.
• Support senior account managers in managing accounts.

I work within the BAU Team provide IT support and assistance to our customers. Part of my role is to hand over work to our New Zealand office.

Bournemouth, United Kingdom

Returned to the Village Hotel and took on the Front Of House Team Leader position, this mainly involved supporting the Senior Team Leader and Manager with ensuring bookings and general hotel standards were kept up at all times. Part of the role was taking on Duty Manager shifts which meant that we would be expected to check each department and help out.

Ringwood

For a few months I took on the Assistant Manager position at an old colleagues pub in Ringwood. The position involved running shifts and ensuring that service was delivered to the highest standard. Ordering and cellar maintenance was also included in my role.

Bournemouth, United Kingdom

I led a team in hosting and running many various meetings and events within the M&E Department of a local Hotel and Leisure club. I managed events from Weddings to Christmas parties and had assisted in the staffing and planning of these events.

Computing (With Game Development)

I studied for one year on the Computing Degree specialising in Computer Game Development.

Bachelor Of Technology (Btech), It Systems And Support

Activities and Societies: Surf Team BTEC National Diploma in IT Systems and Support