Group HR Manager with responsibility for a team of six, for a business employing circa 550 FTEThe HR department is responsible for recruitment, weekly and monthly payrolls and all other HR matters within the scope of a HR generalistProjects launched include:All new starters now issued employment packs electronically to reduce costs and simplify processHarnessed Microsoft Teams to improve HR communications, this is particularly beneficial as team works remotely up to 2 days per weekElectronic noticeboards across the Group to improve communicationsLaunched a new self-service portal for holiday booking, accessing payslips and P60'sA new company intranet called ‘BHID Connect’ to offer staff discounts, improve communication and offer wellbeing support alongside an EAP, Health Care Cash Plan, Cycle to Work and Holiday Trading Review pension and switch to new provider introducing Salary Exchange Introduced HR drop in sessions to improve HR visibility (In person / Online)

HR Manager with responsibility for a team of two, for a business employing circa 150 FTEOversee recruitment, having implemented a new recruitment process including a HR Induction and ensuring all employees have a H&S InductionManage monthly outsourced payroll ensuring accurate and on-time payments, currently in the process of rolling out a new employee portal for easy payslip accessImplemented a new company intranet called ‘The Compass’ to offer staff discounts, improve communication and grant access to company policiesReview current company policies & where necessary implement new policies ensuring all formatted in line with company policy Support management with disciplinary / grievance procedures ensuring all employment laws are followed correctlyReview all training and ensure robust training plans are implemented for the business, have so far rolled out IOSH training, customer service training, as well as MHFA (Mental Health First Aid) trainingFull employment packs issued to all new starters electronically, utilising technology to streamline document control

Group HR Advisor across multiple companies including own brands and distribution in a multi-site environmentCoordinate life cycle of employees from recruitment and onboarding through their employment including disciplinary and grievances, coaching and training etc. Since joining the Group, we have introduced an onboarding process and rolled out a formal recruitment processResponsible for 6 payrolls, ensuring all employees are processed correctly and on time. Payslips are now easier to read having adjusted how salary sacrifice is reported following feedback from employeesOversee Group pension administration with Royal London, cyclical re-enrolment and regular 1-2-1’s to support employees long term financial wellbeing Maintain the cash plan and ensure the scheme is up to date and reviewed regularly, recently reviewed the scheme and negotiated the renewal of Simplyhealth with negligible cost increases despite significant increase in usage Introduced a new cost-effective training platform (iHasco) to support training 280 employees across the UK. This covers training on a wide range of topics to ensure compliance e.g., Mental Health, Manual Handing and DSE with courses costing less than £2.00 per personIntroduced a new appraisal system (Appraisd), and successfully rolled out across the Group. This is also used for managing probation reviews, exit interview, training planning and remote working applications Successfully supported Group companies with re-structures and redundancy as required, this has provided significant cost savings whilst also ensuring all processes were carried out fairly treating all involved with care and empathy

Responsible for recruitment of all new employed and self-employed personnel including HR induction and onboarding, utilise JobTrain for managing recruitment and work with agencies as and when requiredIssue employment packs, including offer letters and contracts and all other supporting documentationDeal with disciplinary and grievance matters, including advising management on all matters concerning relevant employment law to ensure we remain compliant with an emphasis on following ACAS Codes of ConductManage monthly payroll, and oversee that all weekly payroll is managed effectively to ensure accurate and on-time payments Provide training to management on Equator (HR System) for managing holidays/absence. As the specialist for the company ensure that we constantly find smarter ways to work including roll out of electronic payslips (80% take up) including password encryptionBe a point of contact for all employees operating across multiple sites (factories and showrooms), including management, factory employees and all field based personnel including showroom employeesIntroduced a new induction process to all self-employed installers, from an initial induction at Head Office to Shadowing and ensuring all new recruits receive a full ‘Welcome Pack’ and complete all necessary documentation to ensure that our clients receive a seamless and professional service in their home

Audit branch processes, equipment and procedures accurately and routinely to ensure the legality of the branchWork with all sections in the branch to find long term solutions to support an all green EFSIS resultImprove communication, cascade information and ensure a constant and consistent focus on EFSIS to enhance and maintain standards across the branchRecently awarded 0/0/2 for our Food Safety Audit, this result is currently the best in Group J. The last Food Swab Audit was a green result in August 2013

Embrace the Partnerships commitment to outstanding customer service, maintaining a professional mannerServe customers and ensure that all procedures and standards are adhered too, manage stock levels, ticketing and correct ticket annotation whilst maintaining an innovative displayDevelop knowledge and share with Partners and customers to achieve excellenceLook for opportunities to develop the business and continue personal professional development

Coordinate and monitor the safe and efficient deployment of staff, vehicles and equipmentProvide quality customer service according to Service Level AgreementsTo be the first line of customer communication in the event of incident or complaintsTo promote the Company’s interests at all times

To deliver consistently on the ABC of selling/customer service, this means acknowledging all customers, and demonstrating welcoming behaviour to secure sales and achieve exemplary service levelsBehave with the ‘Powered by Our Principles’ at all times, by giving respect and working together, being responsive to change and keeping an open mindMaintain a relationship based on trust with John Lewis, taking responsibility for my actions and behaving in a constructive manner in all that I do

This time was spent at home caring for our family, our daughter was born in January 2009 and our son started nursery in the spring. I personally utilised this time to update my skills, this was a variety of short courses that culminated with me pursuing a degree

Ground Handling Manager, responsible for all landside operations within Terminal 3 on behalf of SGS and their customers.Reporting to the General Manager, with responsibility for a team of 260 peopleArea’s within my remit included; Passenger Service, Ticket Desk, Transfers, Lounge and Arrival ServicesMonitoring and controlling department compliance in all areas including: customer care, effective planning, staff training and development, organisation and time management, absence & disciplinary management

Ground Handling Manager, responsible for all landside operations in Terminals 1 & 2 for SGS and their customers.Ensure smooth handling of charter and scheduled customer airlines, according to the prescribed Service Level agreements.Reporting to the General Manager, with responsibility for up to 120 people across two TerminalsResponsible for meeting budgetary targets, ensuring strict control of man-power levels, and always striving to reduce operating costs Regular meetings with Health & Safety and Trade Union Representatives Coordinate TUPE (Transfer of Undertakings (Protection of Employment) Regulations and Redundancy of affected staff within Passenger Service area’s when contracts were terminated

Provide quality ground handling to our customers in Terminal 2, and ensure a seamless product was offered on a consistent basis.

Assist all SAS and Star Alliance passengers with ticketing queries, re-bookings, and support during irregularities.

Lead the daily operations at check-in and within the gate areas.

Process passengers in an efficient manner