Adam Nobles Email & Phone Number

Washington, DC, US

Gaithersburg, Maryland

• 93% CSAT score and highest cases resolved YTD on the team
• Drove complete process change of AstraZeneca’s Education Tuition Reimbursement program within first 60 days of employment; working directly with outside vendor to implement new ways of working. Implementation lead for.
• Point-person for Alexion hyper-care advisory sessions
• Partnered with NEO support team by verifying accuracy and completion of and submitting new hire I-9 information to HireRight
• Train and mentor new hires on processes, policies, technological platforms and BAU activities
• Active member of the Great Place to Work Committee; leading Autism Awareness and Pride month activities, and additional team-building events

• OCT. 2017 – MAY. 2018
• Lead HR needs such as hiring, terminating, as well as training and development of all store associates
• Drove store financial goals by tracking costs/sales and executing promotional and cost control techniques
• Created and implemented procedures and SOW’s for all departments
• Reviewed payroll and corrected any and all discrepancies
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives for Customer Service departments across 19 stores
• Assisted in the launch for 6 new store locations within 8 months, including but not limited to: staffing of all stores, merchandising, ordering of supplies, process implementation, budget forecasting and review
• Evaluated daily financials prior to submitting to Accounting department; analyzing data for errors and partnering cross-functionally for problem resolution as needed
• Created and maintained +200 Accounts Receivable accounts
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Maintained personnel files for +600 employees

Bachelor Of Science - Bs, Human Resources Management And Services

Master Of Business Administration - Mba