Adam Costello Email & Phone Number

Castle Donington, England, United Kingdom

BI reporting via Tableau/SSRS/PowerBI for stakeholders and KPIData transformation and data archiving solutionsSQL query writing and performance tuning and monitoring of applied indexesMS SQL Server installation/patchingMaintaining high availability via Availability Groups in a production environmentPowerShell/Batch scriptingDevelopment of additional monitoring tools for MSSQL replicationDevelopment of Tableau Services Manager tools for additional server monitoringLinux CentOS/Ubuntu server administration and installation

Castle Donington, England, United Kingdom

Nottingham, United Kingdom

Designing and building mobile apps using an in house SaaS platform based on client specifications using our CMS.Submitting apps to the Google Play and Apple App Store.Deliver training on how to use the platform to new users.Processing manual payments on behalf of customers.Raising bugs on the platform to GitHub and following up on fixes.Responding to customer queries via live chat, email and phone with an SLA of 5 minutes.Supporting reseller customers on product knowledge and set up of their own CMS website.

Nottingham

Handling calls/emails of hosting related queries and support. Escalating appropriate tickets to 3rd/Sys Admin departments. My skills include:- Proving high standards of customer service with a keen focus on NPS on in bound/outbound calls. - Escalating appropriate tickets/calls to relevant 3rd line/Sys Admin departments. - Providing coding support in HTML, CSS and PHP if appropriate. - Helping customers with CMS/Applications installations and management (WordPress, Drupal, Joomla etc). Including migrations, back ups and restores. - Understanding the needs of the customers and building relationships with the intent of retaining and/or upselling appropriate products.

Cambridge, United Kingdom

Assisting tutors in helping students in computer music production.- Teaching students to record & mix in Logic Pro.- Teaching students mixing techniques.- Teaching students recording & microphone techniques.

Cambridge, United Kingdom

I had a few jobs in setting up the P.A system in each of the performances. I was involved in setting up microphone positioning, sound checks, mixing, recording (for local radio) in which I edited & mastered.

Bachelor Of Science (Bsc), Audio & Music Technology

Bachelor Of Technology (Btech), Audio & Music Technology