You can't afford downtime! Have your computer repaired right where it is. No hassle of unplugging your equipment, lugging it to the car and leaving it at the repair shop where it stays for days. We offer REMOTE TECHNICAL SUPPORT. ITS uses state of art technology to ensure your security. OR, we can send a certifield tech to your door. ITS has been providing outstanding surveillance and computer system solutions for commercial businesses large and small and thousands of residents nation wide. ITS Remote Tech Support, businesses and residential customers save valuable time by receiving the technical support you need, when you need it. We cover everything from spyware and virus removal to software installation, network and security setup, maintaining your mobile devices, and increasing your PC's performance.All this right over your internet connection. If we can't fix it remotely, we send a certified technician to your home or business at no extra charge! At ITS we provide technology solutions to business and residential customers. No nerds, no geeks, only professionals Making Technology work for you! ITS constantly innovates, so your solution will always be leading edge! U.S.-based technicians are certified and ready to assist you. We offer service through your high-speed Internet connection. We're always available - 24 hours a day, 7 days a week.

Planned, built, and managed Infrastructure for 400 person call center, managing $200,000 company budget. Implemented 20 meg Metro-E data connection. Oversaw development of technical controls, policys, and processes. Managed team of 30 electricians. Trained and managed 2 field technicians. Responsible for install of surveillance and wifi in 40,000 square foot office. Implemented and managed failover & disaster recovery solution for infrastructure. Deployed over 200 workstations and over 300 avaya handsets. In charge of day to day decisions regarding equipment, and software. Deployed BOMGAR remote tech support solution. Established PHP ticket system.

AT&T ConnecTech 360Provided remote technical support to customers all over the UStrouble shot many comercial and residential issues like virus removal, network set up, printer installation, sharing, policy and permissions config, and much more.

• Kept up to date with strict backup solution for small database• Assisted users with any technical issues via remote desktop or in person• Assised IT director in complete infrastructure tear down and rebuild • Responsible hardware testing, diagnosing, and replacing hardware & software in 22 DELL servers• Configured SQL cluster, equalogic array, and tape library for back-up of mission critical data• Configured DELL and Pro curve layer 2 and layer 3 switches • Implemented server security, configured watch guard firewalls and set-up VPN tunnels• Managed and maintained 2003 server environment, Managed groups, 172 users, permissions, file sharing, and group policy, DNS, IP addressing, and terminal services. • Trouble shot Visual One issues with tech support to resolve issues fast and efficiently• Configured and implemented Vision Ving card server and card readers for security door locks

• Repaired warranted hardware in most Dell, Gateway, & Toshiba Laptops and PC’s • Managed service calls and performed incident specific activities as directed by Help Desk, Service Desk Responded to technical calls, installed and serviced desktops and laptops, and peripherals and/or or script. Sometimes worked under close supervision.• Performed routine install, move, add and change also known as IMAC as part of a directed team.• Performed scripted image loading, unit diagnostics and replaceable unit swapping• Ran basic diagnostics and performed basic module replacement on PCs, servers and peripherals• Performed preventative maintenance activities on certain products as directed• Maintained a high degree of professionalism in actions, demeanor and dress.• Insured customer satisfaction throughout the service delivery transaction

• Serviced over 200 clients at there home or business for trouble calls.• Specialized in high performance custom builds & delivery. • Wiring Closet configurations and clean up, Punch Downs and patch in.• Installed POS systems, networks, & print servers for department stores• Assisted in domain in set-up; added server roles and set permissions• Incorporated phone sales and customer support.• Installed Video/audio security surveillance for restaurants and private home owners. • Provided Coax cable install and repair, for business/home owners.• Provided 24 hour support for all clients. • Diagnosed and resolved PC and printer errors fast and accurately.

• Constructed multiple screen and tower assemblies for trading desk• Tested FOREX trading software AVIDUS and reported back to programmers• Managed proprietary trading desk• Trained brokers on FOREX markets, trading & charting software• Assisted in developing trading software and strategies• Managed 24 hour shifts between three brokers • Handled bank tribulations with prime brokerage, rollovers & missing trades• Devised strategies and inserted them into trade station• Handled customer service calls dealing with Avidus trading software & bank issues

Contractor position, jobs would include installing POS systems in department stores, Tiffany’s, Burberry, burger king, and other small businesses and residential. • Installed POS systems, networks, & print servers for department stores• Installed and maintain POTS, POS, DSL• Assisted in domain set-up; added server roles and set permissions• Incorporated phone sales and customer support.• Installed Video/audio security surveillance for restaurants and private home owners. • Installed POS systems, print servers, and multiple work stations in an office environment

• Assisted users with any technical issues via remote desktop or in person• Built strong relationships with companies looking to hire information technology specialist.• Built relationships with candidates looking for employment in the information technology industry• Placed canidates based on skill and experience, education and future goals. • Incorporated phone sales and customer support.• Helped diagnose and trouble shoot PC hardware and software problems

Car Installation Technician, installed everything from mobile video to outrageous audio. installed car stereo components, auto security, GPS, mobile video, satellite radio, cellular telephones and accessories into motorized vehicles. Provided technical advice and assistance to customers. Developed communication skills, detail orientation and ability to handle multiple tasks in a high-energy environment.