Adam Cozzi Email & Phone Number

Boca Raton, FL, US

Boca Raton, Florida

You can't afford downtime! Have your computer repaired right where it is. No hassle of unplugging your equipment, lugging it to the car and leaving it at the repair shop where it stays for days. We offer REMOTE TECHNICAL SUPPORT. ITS uses state of art technology to ensure your security. OR, we can send a certifield tech to your door. ITS has been providing.

Planned, built, and managed Infrastructure for 400 person call center, managing $200,000 company budget. Implemented 20 meg Metro-E data connection. Oversaw development of technical controls, policys, and processes. Managed team of 30 electricians. Trained and managed 2 field technicians. Responsible for install of surveillance and wifi in 40,000 square.

AT&T ConnecTech 360Provided remote technical support to customers all over the UStrouble shot many comercial and residential issues like virus removal, network set up, printer installation, sharing, policy and permissions config, and much more.

• Kept up to date with strict backup solution for small database
• Assisted users with any technical issues via remote desktop or in person
• Assised IT director in complete infrastructure tear down and rebuild
• Responsible hardware testing, diagnosing, and replacing hardware & software in 22 DELL servers
• Configured SQL cluster, equalogic array, and tape library for back-up of mission critical data
• Configured DELL and Pro curve layer 2 and layer 3 switches

• Repaired warranted hardware in most Dell, Gateway, & Toshiba Laptops and PC’s
• Managed service calls and performed incident specific activities as directed by Help Desk, Service Desk Responded to technical calls, installed and serviced desktops and laptops, and peripherals and/or or script..
• Performed routine install, move, add and change also known as IMAC as part of a directed team.
• Performed scripted image loading, unit diagnostics and replaceable unit swapping
• Ran basic diagnostics and performed basic module replacement on PCs, servers and peripherals
• Performed preventative maintenance activities on certain products as directed

• Serviced over 200 clients at there home or business for trouble calls.
• Specialized in high performance custom builds & delivery.
• Wiring Closet configurations and clean up, Punch Downs and patch in.
• Installed POS systems, networks, & print servers for department stores
• Assisted in domain in set-up; added server roles and set permissions
• Incorporated phone sales and customer support.

• Constructed multiple screen and tower assemblies for trading desk
• Tested FOREX trading software AVIDUS and reported back to programmers
• Managed proprietary trading desk
• Trained brokers on FOREX markets, trading & charting software
• Assisted in developing trading software and strategies
• Managed 24 hour shifts between three brokers

• Contractor position, jobs would include installing POS systems in department stores, Tiffany’s, Burberry, burger king, and other small businesses and residential.
• Installed POS systems, networks, & print servers for department stores
• Installed and maintain POTS, POS, DSL
• Assisted in domain set-up; added server roles and set permissions
• Incorporated phone sales and customer support.
• Installed Video/audio security surveillance for restaurants and private home owners.

• Assisted users with any technical issues via remote desktop or in person
• Built strong relationships with companies looking to hire information technology specialist.
• Built relationships with candidates looking for employment in the information technology industry
• Placed canidates based on skill and experience, education and future goals.
• Incorporated phone sales and customer support.
• Helped diagnose and trouble shoot PC hardware and software problems

Car Installation Technician, installed everything from mobile video to outrageous audio. installed car stereo components, auto security, GPS, mobile video, satellite radio, cellular telephones and accessories into motorized vehicles. Provided technical advice and assistance to customers. Developed communication skills, detail orientation and ability to.

Mcse, Information Technology

Activities and Societies: MCP MCSA MCSE

A+, Information Technology