Adam Wade Email & Phone Number

London, England, Gb

Romford, England, United Kingdom

• Responsible for the operational management of Branch including recruitment, development, coaching and advancement of employees. • Responsible for the timeliness and accuracy of all record-keeping functions and reports.• Responsible for implementing training initiatives to coach staff to transform underperforming groups into profitable and productive teams.• Responsible for the execution of branch plans and resourcing to ensure business objectives are achieved in a compliant manner.• Responsible for holding staff accountable for ensuring they act with integrity, care and in the best interests of all stakeholders in co-operation with regulatory bodies and abiding to conduct rules.• Responsible for disciplinary and performance management resolution including being hearing manager.• Managing relationships with internal and external stakeholders though regular feedback on best practice. • Managing £2 million operation by coordinating all supervisory responsibilities including forecasting, performance evaluations, performance management, operational risk evaluations, process improvements and succession planning.• Responsible for Branch internal audit requirements through operational oversight, health & safety oversight and FCA compliance including CCA and AML.• Promoting customer service by ensuring line managers investigated complaints/disputes and provided appropriate resolutions in a timely manner with clear escalation process to myself for any unresolved disputes.• Responsible for ensuring all staff adhere to the core values of the business including outstanding customer service and TCF policy and ensure these are executed to their full extent and intent.

London Area, United Kingdom

London Area, United Kingdom

•Responsible for the operational management of 40 staff members (direct and indirect), both field and office based including recruitment, development, coaching and supervision.•Responsible for Area KPI performance against sales targets, collections targets and quality assurance targets.•Responsible for circa. 4500 customer quality outcomes through quality assurance oversight and compliance monitoring of line managers and team members, identifying and resolving any un-actioned trigger points. •Managing £5.1 million operation by coordinating all supervisory responsibilities including forecasting, performance evaluations, performance management, operational risk evaluations, process improvements and succession planning.•Responsible for setting the strategy of the Area to achieve business objectives through data analysis to inform decision making. •Set clear plans to achieve company performance objectives increasing new business recruitment year on year and reducing aged debt through oversight of line management performance evaluations.•Responsible for leading and embedding all change initiatives including governance and technology enhancements•Responsible for disciplinary and performance management resolution including being hearing manager.•Promoting customer service by ensuring line managers investigated complaints/disputes and provided appropriate resolutions in a timely manner with clear escalation process to myself for any unresolved disputes.•Responsible for ensuring all risk factors identified and mitigated resulting in fraud ring escalated and prosecuted.•Implemented training initiatives to coach staff to transform underperforming groups into profitable and productive teams.•Upheld financial governance established by FCA, privacy and security established via GDPR and all internal audit requirements.•Managing relationships with internal and external stakeholders though regular feedback on best practice.

London Area, United Kingdom

Dartford, England, United Kingdom

• Responsible for delinquency reduction of 30-120 day arrears in personal loans, vehicle finance and 2nd charge mortgage accounts.• Executed outbound calls to existing arrears customers resulting in 25% reduction in arrears cases.• Developed new policy to increase asset finance outstanding debt collection.• Addressed customer service enquires quickly and accurately to drive customer service. • Responsible for compliant loan documentation and completion.• Responsible for coaching and training office team of 6.

Dartford, England, United Kingdom

Buckhurst Hill, England, United Kingdom

• Addressed customer service enquires quickly and accurately to drive customer service. • Managing relationships with internal and external stakeholders• Identifying customer needs and advising on best product to suit needs, wants and budget• Closing sales deals ensuring continued business profitability

Environmental Geoscience

Education record

Education record