Adam Yeager Email & Phone Number

Nashville, Tn, Us

United States

Nashville, Tennessee, United States

Accomplished Operations Director with a passion for driving transformative change and enhancing customer experiences. With a strong background in operations management and customer success, I excel in strategizing, implementing, and optimizing operational processes to drive efficiency and maximize client satisfaction. My expertise lies in leading cross-functional teams, analyzing performance metrics, and guiding organizational change initiatives to achieve business objectives.Key Skills:- Strategic Planning- Process Optimization- Client Engagement- Team Leadership- Performance Analysis- Change Management- Continuous ImprovementExperience Highlights:- Led strategic initiatives to enhance operational efficiency and drive business growth.- Optimized processes resulting in significant cost savings and improved service delivery.- Acted as a trusted advisor to clients, fostering long-term partnerships and driving value.- Inspired and empowered cross-functional teams to achieve common goals and deliver exceptional results.- Established key performance indicators (KPIs) and measurement systems to drive data-driven decision-making.- Guided teams through organizational changes, ensuring smooth transitions and minimal disruptions.- Fostered a culture of innovation and continuous improvement, driving success in dynamic environments.Join My Network:Connect with me to explore opportunities for collaboration and growth in operations management, customer experience, and strategic consulting. Let's drive positive change and deliver exceptional results together.

Nashville-Davidson, Tennessee, United States

Greater Nashville Area, Tn

Directed international and domestic accounts representing over $100M in annual revenue, including oneof the top distributors in Latin America with average year-over-year sales growth of 115% for four years.• Orchestrated inventory optimization strategies and quarterly forecasting activities, surpassingdistribution and retail targets by 15% through supply chain management and demand planninginitiatives.• Led the development, implementation, and upkeep of standard operating procedures in tandem withsales and operations teams; which enhanced operational efficiency by 20% and decreased distributioncosts by 15%.• Orchestrated the establishment of operational standards, optimized performance of 3PLs, andexpanded operations from domestic to global scale, encompassing Australia, South Africa, and theUnited Kingdom; achieving a 50% decrease in logistics costs.• Acquired ten additional customers with average annual revenue of $500k.

Murfreesboro, Tennessee

• Streamlined communication between Verizon and RIM by acting as the point of contact; managedescalations and resolved 80% of client issues within SLA, fostering strong client relationships.• Led teams of 15+ improving month-over-month call close percentage by 40% in ~six months.• Revamped customer engagement strategies through personalized coaching sessions, leading to a 15%boost in upsell conversion rates and a 20% decrease in customer churn rate.• Directed data expertise for Southeast Division, supporting internal trainers in educating new employeeson state-of-the-art data products and services, driving a 35% reduction in onboarding time.