Adam Daken Email & Phone Number

Virginia, United States

Washington D.C. Metro Area

- Organize technical field presentations of the Intersec product to customers’ upper management (CxO, VPs, Directors) showcasing product features, technical capabilities, business case, and value proposition in a simplified non-technical approach - Present advanced technical features, benefits, and roadmap pertaining to Intersec Data Analytics offering, Geofencing engine, Geo-Marketing algorithms, and real-time location APIs- Work closely with customers to identify optimum data… Show more - Organize technical field presentations of the Intersec product to customers’ upper management (CxO, VPs, Directors) showcasing product features, technical capabilities, business case, and value proposition in a simplified non-technical approach - Present advanced technical features, benefits, and roadmap pertaining to Intersec Data Analytics offering, Geofencing engine, Geo-Marketing algorithms, and real-time location APIs- Work closely with customers to identify optimum data sources to enable the specified use cases and ensure proper data integration- Articulate different deployment / operation options including in cloud (private or public), on-premise (bare-metal or virtualized), perpetual licenses ownership, or SaaS subscription model based on customers’ needs- Develop demos and manage proof of concepts using the Intersec Application suite customized to the customer’s specific use case to ensure opportunity success- Lead the effort to shift the Technical Sales methodology in the Americas from a pure features intensive approach to a Business Case oriented approach with focus on ROI for the customer- Build and maintain relationships with customers as a trusted advisor ensuring customer success and recurring business opportunities for the region- Team lead for preparation of comprehensive technical responses for RFI/RFP/RFQ - Collaborate with the Sales SVP and Directors to develop the regional sales strategy for the Americas market- Mentor global technical sales organization through documentation and presentation of Best Practices during regular department meetings and sales kick-offs- Identify and close more than $6M in new opportunities through frequent customer interaction, understanding technical and business needs, and building solutions to meet requirements and enable customer success Show less

Washington D.C. Metro Area

Reston, Va, Usa

- Provided global technical assistance to the sales team in the Americas and Caribbean through customer visits, phone support, Web meetings…etc.- Senior regional lead for new customer acquisitions and strategic accounts presentations and negotiations- Worked closely with customers to identify requirements and develop technical solutions to meet exact need- Organized and implemented trials and short-term audits on customer sites- Led the effort to prepare… Show more - Provided global technical assistance to the sales team in the Americas and Caribbean through customer visits, phone support, Web meetings…etc.- Senior regional lead for new customer acquisitions and strategic accounts presentations and negotiations- Worked closely with customers to identify requirements and develop technical solutions to meet exact need- Organized and implemented trials and short-term audits on customer sites- Led the effort to prepare comprehensive responses and technical proposals for RFI/RFP/RFQ - Attended trade shows and supported Sales team in creating new leads and presenting the solution to prospects- Coordinated efforts with different technical teams in Astellia HQ to develop, test, and implement new capabilities and upgrades to meet customer challenges in various international markets- Presented advanced aspects of product capabilities and underlying technologies to highly technical staff through the development and administration of training programs in multiple international locations Show less

Reston, Va

- Perform network audits for several operators focusing on different technologies such as Core CS (SS7), GSM, and UMTS networks- Coordinate efforts with the different technical teams in Astellia HQ to develop, test, and implement new capabilities and upgrades to meet customer challenges in various international markets- Manage customer experience through regular performance reports, and act as the primary point of contact for trouble tickets and new feature requests… Show more - Perform network audits for several operators focusing on different technologies such as Core CS (SS7), GSM, and UMTS networks- Coordinate efforts with the different technical teams in Astellia HQ to develop, test, and implement new capabilities and upgrades to meet customer challenges in various international markets- Manage customer experience through regular performance reports, and act as the primary point of contact for trouble tickets and new feature requests - Interact Regularly with customers to meet deadlines for validation of current products and successful deployment of Astellia solutions- Presented advanced aspects of product capabilities and underlying technologies to highly technical staff through the development and administration of training programs in multiple international locations - Analyze and present different case studies to assist network engineers with the use of Astellia tools and ensure optimum use of the Astellia tools by the customer Show less

Mclean, Va, Usa

- Successfully managed highly visible projects of small to medium scope to achieve the required results- Coordinated with and provided direction to over 30 cluster engineers and field technicians, including assigning issues to relevant teams, and ensuring timely resolution of hardware problems- Assumed duties beyond the scope of assigned responsibilities to develop process improvement procedures to the prioritization and accountability process of the departmental hardware… Show more - Successfully managed highly visible projects of small to medium scope to achieve the required results- Coordinated with and provided direction to over 30 cluster engineers and field technicians, including assigning issues to relevant teams, and ensuring timely resolution of hardware problems- Assumed duties beyond the scope of assigned responsibilities to develop process improvement procedures to the prioritization and accountability process of the departmental hardware reporting system- Established myself to be the technical Team Lead for the iDEN technology optimization and performance in the Washington, DC market- Facilitated open lines of communications, and provided on-site assistance for field technicians to troubleshoot and resolve customer issues - Prepared and conducted internal training courses for interns, RF engineers, and managers on network optimization and troubleshooting techniques- Planned and executed capacity and network integrity plans for the 2009 Presidential Inauguration, and provided on-site troubleshooting and network support during the event Show less

– Led the effort to enhance and maintain the performance of the iDEN network in the Core Washington, D.C. cluster, to attain the highest level of performance improving “Total Dropped Call Rate” by 41% within 2 years – Integrated and optimized new sites to surpass requirements and ensure network integrity – Performed Propagation analysis and recommended modifications to existing sites to enhance coverage and limit interference – Successfully indentified internal and… Show more – Led the effort to enhance and maintain the performance of the iDEN network in the Core Washington, D.C. cluster, to attain the highest level of performance improving “Total Dropped Call Rate” by 41% within 2 years – Integrated and optimized new sites to surpass requirements and ensure network integrity – Performed Propagation analysis and recommended modifications to existing sites to enhance coverage and limit interference – Successfully indentified internal and external sources of interference affecting the performance of network, and collaborated with different teams to mitigate the causes – Exceeded customer expectations by resolving network inefficiencies and traveling to various client sites to address concerns – Collected drive data and provided post data collection analysis to optimize network performance – Supported frequency-planning team to ensure minimum customer impact during re-banding efforts Show less