Adam Daken Email & Phone Number

Virginia, United States

Washington D.C. Metro Area

- Organize technical field presentations of the Intersec product to customers’ upper management (CxO, VPs, Directors) showcasing product features, technical capabilities, business case, and value proposition in a simplified non-technical approach - Present advanced technical features, benefits, and roadmap pertaining to Intersec Data Analytics offering.

Washington D.C. Metro Area

Reston, VA, USA

- Provided global technical assistance to the sales team in the Americas and Caribbean through customer visits, phone support, Web meetings…etc.- Senior regional lead for new customer acquisitions and strategic accounts presentations and negotiations- Worked closely with customers to identify requirements and develop technical solutions to meet exact need.

Reston, VA

- Perform network audits for several operators focusing on different technologies such as Core CS (SS7), GSM, and UMTS networks- Coordinate efforts with the different technical teams in Astellia HQ to develop, test, and implement new capabilities and upgrades to meet customer challenges in various international markets- Manage customer experience through.

Mclean, VA, USA

- Successfully managed highly visible projects of small to medium scope to achieve the required results- Coordinated with and provided direction to over 30 cluster engineers and field technicians, including assigning issues to relevant teams, and ensuring timely resolution of hardware problems- Assumed duties beyond the scope of assigned responsibilities.

– Led the effort to enhance and maintain the performance of the iDEN network in the Core Washington, D.C. cluster, to attain the highest level of performance improving “Total Dropped Call Rate” by 41% within 2 years – Integrated and optimized new sites to surpass requirements and ensure network integrity – Performed Propagation analysis and recommended.