Adam Darbyshire Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I am the product manager for WorkZone in Australia, this is a low/no code advanced case management system that powers large parts of the Danish Government.In this role I am working on:* Analysing the existing product development framework and re-designing the process to both improve and deliver in an Agile model.* Developing a standard CICD platform for organisation wide adoption reducing the overhead from 40+ separate tools.* Refreshing out of date product information and roadmaps to bring them into line with current market needs.

Melbourne

In this role I lead a large team of developers and testers, with staff located in four states with offshore support. We support a range of customers both corporate and government on several technologies, primarily within the Microsoft stack.* Formed two highly performing teams from several small disjointed teams.* Delivered more than $10 million revenue per annum.* Improved the teams cost recovery and utilisation from 49% to within organisational targets.* Delivered three new managed service offerings: Application Support, Analytics, and CRM with Process Automation, IoT and AI/ML scheduled or launch over the coming months.* Standardised numerous different disorganised roles into seven hierarchical roles with clear progression pathways and performance objectives.* Created a standard way of working for all clients to improve outcomes.* Introduced a national technical governance team to lead the direction of the team and manage quality of deliverables.

Victoria, Australia

In this role I was primarily responsible the universities primary CRM platform as well as providing leadership to one of the student management system support teams. * Supervised four cross functional teams, two support teams, one development, and one training.* Introduced platform governance and centralised the management of the platform.* Managed allocation of four development resources between BAU maintenance and project work.* Refined governance and processes to introduce a new support system.* Introduced an agile workflows to control BAU support and development.* Managed deployments to ensure production continuity resulting no significant production issues.

Footscray Park

In this role I took over leadership of the CRM team at Victoria University. When I started the platform was only used by a small set of departments in the student administration team. During my tenure, the platform grew in utility and was made available to almost all departments of the university as a tool to standardise ways of working and student communications.* Established a development team with multiple developers.* Introduced governance into a support team that had been operating without any for seven years.* Created a clear 'Path to production' for development works.* Automated a number of processes saving thousands of hours over a year.

Masters, Eforensics And Enterprise Security

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Diploma Of Leadership And Management, Management

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Certificate Iv In Training And Assessment, Education

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