Adam Lloyd Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

I dawn many hats at Scorpion from a Product Manger for our Mobile Apps, Reporting, and Platform, a Customer Success Manager and Business Intelligence Manager. Scorpion is a dynamic and fast paced org that serves local businesses across the country, and to meet the ever changing needs of our clients and their local markets. Each day I apply my current skillsets to deliver data driven stories to enhance our products and services, as well as delivering critical data across the company at all levels so that we can continue to build Scorpion into the business best business it can be.

Moju Media is your partner in small business success, offering tailored digital advertising and creative services. From strategic campaigns to captivating content, we help you stand out online. With transparent reporting and collaborative support, we empower your growth journey.

San Jose, Ca, Us

San Jose, Ca, Us

As part of the Adobe Digital Insights team I have access to an endless sea of data spanning the use of our creative products, enterprise analytics, and document authoring. I create insights and stories from data that places Adobe at the forefront of digital experience. These insight have been published in outlets like Forbes, USA Today, Venturebeat, Associated Press, and Fox Business. I connect our teams efforts to the bigger business, through the authoring of web experiences, advertising and social content, and marketing campaigns. Consistently working cross enterprise with creative teams, partner marketing, legal, industry leads, and product marketers. Scoping, measuring, and analyzing our teams impact across all marketing channels and enterprise KPIs.Member of STEAM (Science Tech Engineering Arts & Math), educating, and inspiring kids K-12 across the state of Utah, by organizing and participating in events like IHeartTech, Math Competitions, JA ina day, Adobe Lehi site Tours, and interactive demos.

New York, Ny, Us

Responsible for creating reports and alerts leveraging Customer Listening Tools (Tealeaf, Visible Intelligence), identifying production issues that are adversely impacting customers. And consult with various business partners to provide actionable data analyses and identify opportunities for customer experience enhancements, while driving profitability.I have had the opportunity to work on projects that span the globe, that lead to improving over 4MM online experiences within American Express's domains in 2013. I have also have had the opportunity to utilize Social Media data to identify and deliver actionable insights based on social commentary to key business partners and capability owners to create a more excellent online experience, and further the brand of American Express.

New York, Ny, Us

As an Account Supervisor at American Express, I played a pivotal role in managing high-level customer service operations and handling the most challenging situations within the call center. Key responsibilities included:Leadership & Team Development: Trained and mentored over 100 customer service representatives, transitioning from a representative to a coach. Provided guidance on best practices, product knowledge, and effective customer communication.Complex Problem Solving: Took ownership of escalated cases and resolved the most difficult customer issues with a focus on delivering exceptional service and maintaining customer loyalty.Cross-functional Collaboration: Worked closely with senior management and cross-departmental teams to align on customer service strategies, ensuring seamless communication and swift resolution of complex cases.Event Representation: Represented American Express at the Ryder Cup in Chicago, showcasing leadership and brand representation at a prestigious event.

B.S., Marketing Management

Agent License, Real Estate Agent

Aas, Visual Arts & Design