Adam Davison Email & Phone Number

Berlin Area, Germany

Responsible for identifying and engaging potential Business Partners (ie solutions providers) for we.CONECT's growing Process, Manufacturing and Pharma industry portfolios of high level B2B conferences.Manage the on-boarding process for the most suitable Business Partners through consultation, value-based matching, contract negotiations and establishment of agreements.Responsible for building, maintaining and improving the value of initial business relationships year-on-year to achieve longer term mutually beneficial Business Partnerships through careful account management.Manage customer relations on-site, introducing discussion sessions, facilitating introductions between peers and prospective partners, initiating discussions on future opportunities face-to-face and ensuring client satisfaction through delivery.

Berlin Area, Germany

Responsible for establishing strategic relationships and alliances for business development meetings, conferences and summits in Europe and the US for all major automotive manufacturers and suppliers - BMW, Audi, Bentley, General Motors, Volvo, Ford, Daimler, Bosch and Continental - as well as nuclear power focused companies including Vattenfall, EnBW, Fortum, Sogin, E.On and Sellafield.Responsible for identifying, engaging and establishing high value sponsorship agreements in specific automotive and energy market growth areas using market research and project management skills and with a deep understanding and appreciation of consultative and value-led sales.Oversaw improvement in the Automotive IQ team's KPIs through improving work processes which, in concert with a change in strategy I initiated, led to a 100% increase in sponsorship revenue for the portal.Responsible for establishing and fulfilling agreements with companies including Oracle, CH2M HILL, Active Tools, AVL, Dow Corning, Saint Gobain and Optis as well as for key accounts including Linear Technology Corporation and Melexis.Invited to join IQPC’s 2iC (Second-in-Command) management training programme to prepare for joining the senior management team.Increased sponsorship 300% for nuclear decommissioning event. Manage initial and ongoing training of the Automotive IQ Business Development Team as well as day-to-day guidance and support including achieving KPIs and sales targets. Responsible for weekly team meetings and periodic appraisals.Involved in recruitment of Automotive IQ's Business Development Team.

Berlin

Responsible for establishing and delivering on agreements with companies including Bruel & Kjær, Exa, Mira, Arizona Chemical, AVL, Microchip Technology, Linear Technology Corporation, AMS, Turvanasta and Texas Instruments.Exceeded sales targets for Automotive Battery Management Systems by 250%. Increased sponsorship for Automotive NVH event by 100%.Managed customer relations on-site, facilitating introductions to prospective partners, negotiated subsequent agreements face-to-face and ensured client satisfaction in delivery.Mentoring other members of the Sponsorship Sales Team. Involved in some training of new members of the team.Developed a deeper understanding of B2B consultative sales and value-led matching.

Berlin Area, Germany

Responsible for establishing and delivering sponsorship agreements with companies including Corning, Optis, Albis Plastics, Mentor Graphics, Hamamatsu Phototonics, Microchip Technology, Premosys, KYB, Showa, AMS, Active Tools, Melexis, Schrader Electronics and Alantum.Exceeded sales targets considerably and brought in the highest sponsorship revenue in the 14 year history of Intelligent Automotive Lighting - more than doubling the previous high.Brought in the first ever Sponsors of Advanced Suspension Systems in its 6 year history, exceeding sales targets by around 40%.Secured one of IQPC's first ever automotive pre-event re-bookings more than a year ahead of the next event taking place for Intelligent Automotive Lighting 2015 through delivery on-site and exceeding customer expectations and ensuring satisfaction.Managed customer relations on-site to facilitate introductions to prospective partners and to negotiate subsequent agreements face-to-face.Project managed research into viable partners for given projects in new and developing areas of a market. Provided guidance to other teams involved on my findings.Learnt SPIN and developed an affinity for consultative sales to achieve value-led B2B matching.

Berlin Area, Germany

In January 2011, the joint venture between CHD Expert and BI Worldwide ended and Coalition Marketing became a wholly owned subsidiary of BI Worldwide responsible for the Foodservice Rewards B2B loyalty programme in the UK and Germany. BI Worldwide opted to focus the Operations team in and to re-locate its call centre from Lyon (France) and Newport Pagnell (UK) to Berlin (Germany) so I was re-located to head up all Operations for Europe whilst also increasing support to the sales and marketing teams.- Managed key logistical relationships with suppliers and clients including large multinational accounts such as Nestlé Professional, KRAFT Foods, Procter & Gamble Professional and General Mills.- Responsible for tender process for significant portions of the business as well as project management of transitions to new suppliers and clients.- Responsible for customer services and direction of related processes for UK and Germany based teams.- Responsible for design of emails, promotional websites and print material for online campaigns for participants of the Foodservice Rewards loyalty programme (engagement & acquisition) as well as working with marketing teams on promotional campaigns for clients. - Responsible for communication of all emails to participants and managed content of the UK and German websites as well as data tracking (Google Analytics, email statistics).

Newport Pagnell (Uk), Lyon (France), Berlin (Germany)

In July 2009, Foodservice Rewards was launched in Germany with Nestlé Professional and Kraft Foods as founding Sponsors of the loyalty programme. CHD Expert's call centre in Lyon (France) was the location of 2 members of my team - the others being located in Newport Pagnell (UK). - Managed key relationships with large multinational and national accounts in the UK, France and Germany.- Responsible for all supplier relationships.- Project managed key technical change of e-commerce websites as well as all supplier and client changes.- Responsible for customer services and direction of related processes for UK, France and Germany based teams as well as some marketing initiatives.- Covered the role of Director of European Operations for 14 months in addition to my role (maternity cover).- Responsible for recruitment and training of customer service and telemarketing operatives for call centres in Lyon (France), Newport Pagnell (UK), and Berlin (Germany).- Managed UK website content updates as well as editing and writing content for sections of the website and emails.- Responsible for training of all new staff on internal tools and operational processes.- Involved in the start-up of an online B2B loyalty programme "Foodservice Rewards“ in Germany.

Newport Pagnell (Near Milton Keynes, Uk)

Foodservice Rewards is a B2B coalition based online Customer Relationship Management (CRM) programme designed for food service manufacturers such as General Mills, Nestlé Professional, P&G, Unilever, Kraft Foods and all of their brands with mission-critical information about their business customers and purchasing habits. The programme also provides its coalition of sponsors with direct marketing tools producing measurable results, finally bringing data-driven marketing to the Food Service sector. Coalition Marketing (UK) Ltd was formed as a joint venture between BI Worldwide and the CHD Expert. CHD Expert supports food manufacturers with sales and marketing strategies through provision, management and analysis of market research data and CRM solutions for the Out-of-Home Food Service sector globally. CHD Expert has offices across Europe, USA, Australia and South America.- Managed all customer service – in and outbound by email and phone – and telemarketing.- Improved efficiency of all customer service by reducing response times, ensuring 100% of customer queries were dealt with and by instituting internal tracking to improve customers’ experiences.- Managed marketing initiatives related to engagement of existing customers.- Managed recruitment and training of customer service and telemarketers for the UK call centre.

Newport Pagnell (Near Milton Keynes, Uk)

With offices in the U.S., Australia, Canada, China, Latin America, India and the United Kingdom, BI WORLDWIDE specialises in engagement and loyalty through a number of channels in industries including Automotive, Energy, Financial Services, Food Service, Healthcare, Manufacturing, Retail, Technology and Telecommunications. The Customer Satisfaction Indexing (CSI) programme was a bespoke project in partnership with Aston Martin for customer engagement and product improvement through in depth research interviews, coding and analysis. I led the team after three months before training my replacements in order to complete a BA in History whilst continuing to work 20-30 hours per week on the English-speaking markets globally and as sole manager of Australia and New Zealand.- Managed international calling team responsible for all Customer Satisfaction Research Interviews for all European, Asian, African and Australasian markets (whilst covering long-term illness of the Team Leader). - Conducted research interviews by phone with all English-speaking owners of Aston Martins globally - my focus was predominantly on the UK, Irish, South African, Australian and New Zealand markets - 3 weeks, 3 months and 12 months after their purchase to gain valuable information used to improve customer experience, Aston Martin products and, from time-to-time, to flag urgent issues directly to Aston Martin for resolution.- Responsible for research interviews post-recovery for English-speaking Aston Martin owners who had needed to use Aston Martin's roadside recovery partner.- Liaised with Aston Martin directly and its dealer network across Europe, South Africa, Australia and New Zealand when necessary to support the swift resolution of customer concerns.