Adam Dawson

Adam Dawson Email and Phone Number

Passenger Service Agent at DOCKLANDS LIGHT RAILWAY LIMITED @ DOCKLANDS LIGHT RAILWAY LIMITED
london, greater london, united kingdom
Adam Dawson's Location
Greater London, England, United Kingdom, United Kingdom
Adam Dawson's Contact Details

Adam Dawson personal email

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Adam Dawson phone numbers

About Adam Dawson

A Customer focused and sales driven professional with diverse experience across the Airline, Railway and 4 & 5-star London Hotel industries.A champion of exceptional customer service and results-orientated individual who successfully delivers operational excellence that drives real benefits and efficiencies across the value chain to Team, Company and Customer. Developed a career so far covering the two main sectors of hospitality (Airline and Hotels) working for top flight established brands and companies at both operational and management levels. Acquired and built a reputation for providing outstanding customer service and now furthering my experience in the Rail Industry.Specialties: First Aid, safety management, budgeting, coaching, cold calling, conversion, customer service, financial, front office, marketing, negotiation, receptionist, reports, sales, sop, team management, typing,

Adam Dawson's Current Company Details
DOCKLANDS LIGHT RAILWAY LIMITED

Docklands Light Railway Limited

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Passenger Service Agent at DOCKLANDS LIGHT RAILWAY LIMITED
london, greater london, united kingdom
Employees:
38
Adam Dawson Work Experience Details
  • Docklands Light Railway Limited
    Passenger Service Agent
    Docklands Light Railway Limited Aug 2017 - Present
    Poplar
    To ensure the safe and prompt departure of the train from each station by closing doors when safe to do so and following all departure SOPs.Revenue inspection duties, checking of all passengers paper tickets, oyster and contactless payment cards. Issuing penalty fares as an when required. Driving the train into and out of depots in manual mode.Carrying out pre service checks in the depot to ensure train is fit for service and reporting any faults to the depot controller and driving the train to enter it on to the automated system before going mainline. Fault finding during vehicle failures and following all instruction issues by the mainline controllers to ensure a safe and reliable and on time railway. Keeping passengers informed during times of disruption, providing information on alternative routes and dealing with any passenger related actions on board the trains .
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  • Easyjet
    Crewing Officer
    Easyjet Jan 2016 - Jul 2017
    Luton, United Kingdom
    Ensuring all flights were fully crewed to minimise disruption to on time performance and ourcustomers.To maintain standby coverage in each base of responsibility to avoid delays and ensure on timeperformance where stand by coverage was needed to be used.Communicating with Operations and Flight Crew to monitor delays and ensure crew do not exceedany legal limits and regulatory rules and to be familiar with all applicable rules and regulations.Ensuring all crew are used effectively to maintain crew coverage levels and save costs on Hotels andTravel when having to position crew to cover other bases across the network.
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  • Easyjet
    Cabin Manager
    Easyjet Jan 2010 - Jan 2016
    London Gatwick
    • Ensuring safety of all passengers and crew on board the aircraft by actively following Company SOP/SEP’s (Standard Operating Procedures/Safety Emergency Procedures) • Liaising with Flight Deck and Ground Staff and Cabin Crew to ensure companies on time performance targets are met to minimise disruption to the flying programme.• Actively selling and motivating the Crew on board to achieve and beat our SPH (Spend Per Head) target on a daily basis.• Being the face of the Airline to our passengers, and at all times ensuring that easyJet’s values are delivered on a daily basis to ensure maximum customer satisfaction and respond to any complaints arising from disruption and delays and general on board complaints.• To be responsible for carrying out Cabin Crew Assessments for Cabin Crew and delivering feedback on their performance and setting targets for their future development.• Setting an example for conduct and behaviour on board and assessing the Cabin Crew’s ability & fitness for the upcoming duty on a daily basis at the pre flight briefings.• To be a First Aid responder and deal with any medical situation arising on board the aircraft.
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  • Days Hotel London Shoreditch
    Reservations Manager
    Days Hotel London Shoreditch Jul 2009 - Jan 2010
    • Day to day running of the Reservations department including Reservation Calls and all elements of administration.• Advising and influencing the Sales/Revenue Manager to plan rate strategies and identify opportunities to maximise revenue. • Delivering professional and customer-centric Duty Manager responsibilities by supporting and leading Reception to provide ‘first class’ customer service at every opportunity and ensuring complaints were dealt with to the mutual benefit of the Hotel and Customer. • Maintaining the Hotels PMS System in regards to Rate codes, allocations and room type booking levels to ensure maximum yielding potential.• Review, improve and develop new and robust procedures, call standards and SOP’s (Standard Operating Procedures) to ensure best practice at all times by embedding these procedures to team members involved through coaching and leadership.• Quoting rates and for Group business and regular to long stay business ensuring this was beneficial to both Hotel and Client to ensure maximum production and yield for the rooms required.
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  • Britannia Hotels Ltd
    Travel Trade Sales Manager
    Britannia Hotels Ltd Aug 2008 - Feb 2009
    • Delivered and exceeded new Business targets circa £1.5 million. Converted a total in excess of £2 million. Exceeded budgeted revenue targets per period by 100% and 50% respectively. Through developing own existing contacts and ensuring potential matched the Hotels needs in terms of rates and space requirements.• Successfully captured and retained new business worth £500K per year from new Contacts gained through Research, to identify potential clients, Cold calling and attending Market specific Trade Events to grow and build contacts and own profile.• Identified, planned and managed successful promotional campaigns to increase last minute business totalling £20k during my tenure. One of many campaigns was aimed at increasing last minute Group business where there were gaps in the Hotels base business and offering selected clients preferential rates and incentives to fill those gaps.
  • Thistle & Guoman Hotels Ltd
    Assistant Manager
    Thistle & Guoman Hotels Ltd Jul 2007 - Jul 2008
    • Delivered and drove the day to day running of the department monitoring call levels, dealing with queries, assisting the team when work levels were high to ensure all daily tasks were completed and deputising for the Operations Manager in their absence, with the duties that role entailed, such as negotiating rates with clients, attending individual Hotel strategy meetings and communicating and cascading the relevant information to the team. • Significantly contributed and drove the delivery of departmental budget circa £33.5 million by ensuring budgets and business levels were monitored and the team were supported and confident to sell and negotiate the best possible rates. Budget was exceeded budget circa £2.5 million for the year.• Embedded high Standards Assurance through monitoring reporting staffs calls to ensure mystery caller standards i.e. Greeting, Qualifying the enquiry, Rates sold in the correct manner, are met and calls answered within the required time. Providing positive and timely feedback to embed a best practice approach and to constantly drive high standards at all times.
  • Thistle & Guoman Hotels Ltd
    Team Leader / Group Sales Executive
    Thistle & Guoman Hotels Ltd Feb 2005 - Jul 2007
    • Led on Revenue Maximisation. Delivered budgeted revenue targets and call targets for the department by ensuring all calls were answered in-line with the customer service targets set and agreed. • Championed and provided excellent customer service and ensured all calls were properly qualified, negotiations carried out advantageously to ensure maximum conversion and embed a culture with values to constantly strive towards conversion focused. • Management responsibilities with managing the main departments inbox, reply to quote requests and distribute all other emails to the Team for action within agreed turn-around-times and to provide agreed service with the service-level-agreements as agreed. • Lead on implementing coaching techniques and tools to support the Operations Manager with 1-2-1 coaching and conducting training for new starters to ensure standards were consistent and the team were confident to answer calls and quote rates there by ensuring retention and low attrition and becoming an aspirational department to work for.
  • Early Career
    Reservations Agent, Trainee Manager And Reservations Manager
    Early Career Jan 2001 - Jan 2005
    Various Duties from making Reservations and managing the reservations department on a day to day basis to meeting an greeting VIP clients and quoting rates for Group business.Experiencing all aspects of all Hotel Operations from Front Desk to House Keeping.
  • British Gas Trading
    Customer Service Advisor
    British Gas Trading Jan 1999 - Jan 2001
    To answer all Customer enquiries regarding payments and billing, meter readings and issues in a call centre based environment
  • Greenflag Commercial Assistance
    Commercial Breakdown Controller
    Greenflag Commercial Assistance Jan 1997 - Jan 1999
    To manage call outs for customers in a breakdown situation, to ensure attendance by our agents and follow up if needed in a call centre based environment.

Adam Dawson Skills

Hospitality Hotels Budgets Team Management Marketing Leadership Customer Service Negotiation Sales First Aid Tourism Hospitality Management Hospitality Industry Hotel Booking Yield Management Coaching Front Office Finance Cold Calling Safety Management Systems Sop Data Conversion Revenue Analysis Hotel Management

Adam Dawson Education Details

  • Bingley Grammar School, Bingley
    Bingley Grammar School, Bingley
    English, German, Geography, Physics, History, Design & Technology And Maths

Frequently Asked Questions about Adam Dawson

What company does Adam Dawson work for?

Adam Dawson works for Docklands Light Railway Limited

What is Adam Dawson's role at the current company?

Adam Dawson's current role is Passenger Service Agent at DOCKLANDS LIGHT RAILWAY LIMITED.

What is Adam Dawson's email address?

Adam Dawson's email address is ad****@****jet.com

What is Adam Dawson's direct phone number?

Adam Dawson's direct phone number is +4478017*****

What schools did Adam Dawson attend?

Adam Dawson attended Bingley Grammar School, Bingley.

What are some of Adam Dawson's interests?

Adam Dawson has interest in Opera, Fine Wines, Cycling, Reading, Theatre, Socialising, Science Fiction, Dining Out, Travel.

What skills is Adam Dawson known for?

Adam Dawson has skills like Hospitality, Hotels, Budgets, Team Management, Marketing, Leadership, Customer Service, Negotiation, Sales, First Aid, Tourism, Hospitality Management.

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