Adam Black Email & Phone Number

Round Rock, Texas, US

Round Rock, TX, US

Reston, VA, US

• Manage day to day operations in a fully staffed 24x7 Security Operations Center (SOC).
• Monitor phone and email ticket queues; work with analysts to ensure service levels are met.
• Apprise team of goals and responsibilities to ensure everyone is aware of expectations.
• Foster the development of relationships with providers (ISPs) while succeeding the removal of malicious accounts or content from their networks.
• Guide and manage CSC analysts in all operational job tasks and duties.
• Measure and track analyst productivity and performance.

Reston, VA, US

• Provide support in a fully staffed, 24x7 Computer Security Center.
• Verify, respond and report on incidents involving brand and copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities.
• Stay abreast of industry trends involving brand or domain abuse and adapt knowledge to specific client needs.
• Tracking of unresolved cases to ensure their successful completion or escalation to the appropriate individuals or organizations based on established guidelines and procedures.
• Develop internal training programs and materials
• Provide customer interface.

• Assist management with computer software, hardware and network issues.
• Assist management with mobile device upgrades and support.
• Continued computer and mobile device maintenance.
• Tutored management on hardware functionality and software use.

• Assisted management with computer software, hardware and network issues.
• Assisted management with mobile device upgrades and support.
• Continued computer and mobile device maintenance.
• Tutored management on hardware functionality and software use.
• Carried out research and design to successfully create and implement a comprehensive database for employee and customer information.
• Participated in design and testing of web-based storefront to expedite customer purchases and eliminate the need for hard copy orders.

In-Home and In-Office networking and support services.

US

• In-Home and In-Office Tech Support
• Thorough knowledge of all computers, including hardware, software, and accessories.
• Computer troubleshooting.
• High performance customer service and sales
• Register duties, including opening and closing the store.
• Section leader duties including scheduling, task organization and assignment.

Santa Monica, California, US

Agoura Hills, CA, US

• Functionality tester for current and future AAA video game titles, writing up various types of bugs for American and Japanese Developers.
• Focused on writing and inputting bugs into DevTrack, with proper grammar and English so they may be able to be translated properly into other languages.
• Tested within Gameplay, Menus, Create a Character, and many other facets of gaming, while focusing on proper grammar, text, graphics, playability, sounds, and music.
• Tested on Xbox 360, Playstation 3, Playstation 2, Playstation Portable, and Nintendo Wii consoles as well as PC's.

US

• Web-based sales and customer service
• Client website bug reporting
• Online technical support
• Chat script writing for Frontline user interface
• In-depth knowledge of client’s products and services

• Training new employees on pet care and store maintenance.
• Customer service
• Register duties, including opening and closing the store
• Fully trained in animal care and first aid.

Richfield, Minnesota, US

• Thorough knowledge of all computers, including hardware, software, and accessories.
• Computer troubleshooting.
• High performance customer service and sales
• Register duties, including opening and closing the store.
• Section leader duties including scheduling, task organization and assignment.
• Regular inventory control.

Bachelor Of Science (B.S.), Applied Information Technology - Information Security Concentration

Associate Of Science (A.S.), Information Technology

General Studies

Education record