• Manage day to day operations in a fully staffed 24x7 Security Operations Center (SOC).• Monitor phone and email ticket queues; work with analysts to ensure service levels are met.• Apprise team of goals and responsibilities to ensure everyone is aware of expectations.• Foster the development of relationships with providers (ISPs) while succeeding the removal of malicious accounts or content from their networks.• Guide and manage CSC analysts in all operational job tasks and duties. • Measure and track analyst productivity and performance.• Identify employee needs and gaps.• Provide feedback and coach employees on analyst performance through regular meetings.

• Provide support in a fully staffed, 24x7 Computer Security Center.• Verify, respond and report on incidents involving brand and copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities.• Stay abreast of industry trends involving brand or domain abuse and adapt knowledge to specific client needs.• Tracking of unresolved cases to ensure their successful completion or escalation to the appropriate individuals or organizations based on established guidelines and procedures.• Develop internal training programs and materials • Provide customer interface.

• Assist management with computer software, hardware and network issues.• Assist management with mobile device upgrades and support.• Continued computer and mobile device maintenance.• Tutored management on hardware functionality and software use.

• Assisted management with computer software, hardware and network issues.• Assisted management with mobile device upgrades and support.• Continued computer and mobile device maintenance.• Tutored management on hardware functionality and software use.• Carried out research and design to successfully create and implement a comprehensive database for employee and customer information. • Participated in design and testing of web-based storefront to expedite customer purchases and eliminate the need for hard copy orders.

In-Home and In-Office networking and support services.

▪ In-Home and In-Office Tech Support▪ Thorough knowledge of all computers, including hardware, software, and accessories.▪ Computer troubleshooting.▪ High performance customer service and sales▪ Register duties, including opening and closing the store.▪ Section leader duties including scheduling, task organization and assignment.▪ Regular inventory control.

• Functionality tester for current and future AAA video game titles, writing up various types of bugs for American and Japanese Developers.• Focused on writing and inputting bugs into DevTrack, with proper grammar and English so they may be able to be translated properly into other languages.• Tested within Gameplay, Menus, Create a Character, and many other facets of gaming, while focusing on proper grammar, text, graphics, playability, sounds, and music.• Tested on Xbox 360, Playstation 3, Playstation 2, Playstation Portable, and Nintendo Wii consoles as well as PC's.

▪ Web-based sales and customer service▪ Client website bug reporting ▪ Online technical support▪ Chat script writing for Frontline user interface▪ In-depth knowledge of client’s products and services

▪ Training new employees on pet care and store maintenance.▪ Customer service▪ Register duties, including opening and closing the store▪ Fully trained in animal care and first aid.

▪ Thorough knowledge of all computers, including hardware, software, and accessories.▪ Computer troubleshooting.▪ High performance customer service and sales▪ Register duties, including opening and closing the store.▪ Section leader duties including scheduling, task organization and assignment.▪ Regular inventory control.